Avantive Solutions has opened a new contact center location in El Paso, Texas, and graduated its first class of customer service representatives. Avantive chose the location because it is a well-established bilingual and multicultural community that offers a deep talent pool of diverse and experienced candidates that will aid in recruitment. The company will hire at least 150 agents and leadership positions through the end of the year and beyond as it expands one of its premier healthcare clients. Under the experienced leadership of Site Director Gesuina Setzu, the center will primarily focus on inbound customer service positions, but there are additional opportunities for programs moving through 2023.

“El Paso is an amazing area with a rich cultural history and dedicated people which aligns well with Avantive and our company values,” said Setzu. “We’re able to offer the community competitive wages and benefits, a fun and collaborative work environment, and a purpose-driven culture that focuses on giving back. I have no doubt we will be an employer of choice here like our other locations.” Setzu brings more than 20 years of industry experience in client services, customer service, operations, sales, management, and more. She has worked with many Fortune 500 companies in addition to being a small business owner. She earned a Bachelor of Business Administration Degree from The University of Texas at El Paso.

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