Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand […]
Case Study: Branded Calling Strategy in the Customer Journey Read More »
The automotive industry experienced a turbulent period from 2021 to 2023, marked by declining sales and economic uncertainties. However, amidst these challenges, our appointment-setting program in Guadalajara, Mexico, emerged as a beacon of success. Through a strategic and focused approach, our team not only weathered the storm but also thrived, driving remarkable results and exceeding
Revving Up Success Use Case Read More »
Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness
Voice to Visualization: Powering Actionable Insights with Voice Read More »
In this Tuesday Talks podcast, Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato, explore insights from the 2023 Call & Contact Center Expo to uncover the impact of call blocking and labeling and enhance outreach strategies through transformative Master Class sessions on identity management, number reputation solutions, and best
Podcast: Optimizing Call Center Dialing Strategies Read More »
In today’s competitive economy, organizations can have a hard time finding the right quantity of talent with the right expertise to support their evolving customer experience and sales initiatives. Outsourcing has become a critical strategy for solving this talent gap and expanding operations to improve the bottom line and enhance the customer experience. In this
The Global Guide to Outsourcing Read More »
Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach
Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign Read More »
We recognize the traditional perception of call centers as mere cost centers. However, armed with innovative technology, we’ve reshaped this narrative, turning these essential operations into strategic assets. Unlocking the Power of AI-Powered Speech Analytics We’ve harnessed the immense capabilities of AI-powered speech analytics to unlock invaluable insights hidden within customer-agent interactions. By diving into
Case Study: Boosting Call Center Performance with AI Read More »
Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment. The
Chief Product Officer, Anis Jaffer, will be joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology behind Rich Call Data and how it contributes to a brand’s presence and identity. They will explore how it is currently rolling out and the learned lessons to expect with its implementation. Read More
Utilizing Rich Call Data to Present Brand Identity Read More »
Join host Craig Sell for the latest PACE Community Insight: Rich Call Data (RCD)Technology. Frank Pettinato, Chief Executive Officer of Avantive Solutions and Rebekah Johnson, Founder and CEO of Numeracle, discuss how businesses can leverage Rich Call Data technology to display a brand name and logo to their customers. We cover the bases from what
Community Insight- RCD Technology Read More »
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