Omni-Touch™ Actionable Insights Derive insights from every customer touchpoint. Grow sales, reduce operating costs and ensure compliance.
Smarter Now Than 15 Minutes Ago
Powerful consumer analytics platform that transforms unstructured consumer interaction data into targeted insights to help you:
Understand and improve the customer experience.
Drive process efficiencies through automation
Uncover meaningful trends that impact your business goals
Omni-Touch Solution
Omni-Touch Modules
- Call Summary
- Call Optimization
- Agent Scorecard
- Campaign Scorecard
- Call Optimization
- Agent Best Practices
- Call Flow Analysis
- Organic Topics
Let’s create a plan for you!