Artificial Real-Time
Intelligence
Get it right the first time, every time
We use Artificial Real-Time Intelligence (ARTI) to provide agents with a co-pilot tool that actively listens, provides compliance guidance, as well as call handling tips throughout each call, overlaid on the existing CRM software to ensure they never miss a beat.
- Up to 17% increase in First Call Resolution
- Improved policy and procedure adherence
- Increased Net Promoter Score (NPS)
- Reduced Average Handle Time (AHT)
Creative use of AI-based solutioning that aids in driving agent behavior.
STEVIE® JUDGE
Stevie® Awards
Winner of Gold Stevie® Award Innovation in
Customer Service – Telecommunications industries
Artificial Intelligence with the touch of a human agent proactively delivers the best customer experience on every call. To see what AI can do for you, request a demo today.
