News & Insights

CX in 2025: The Hits, Misses, and What’s Next

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CX in 2025: The Hits, Misses, and What’s Next

Celebrating Customer Service Week at Our Global Contact Centers

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Outbound Telesales is Back — Here’s Why

Why Petcare Customer Support Is Essential for Pet Owners & Businesses

Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School

Celebrating Children’s Day in Guadalajara Contact Center

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

Dial into Sales Success– Tulsa Contact Center Jobs!

7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

Mexico City Contact Center Supports Local Organization

Lauren Wins Stevie® Award for Customer Service Leader of the Year

How to Win Your Customers’ Hearts with Exceptional Service

Ditch your Vendor. Partner Smarter.

Top CX Initiatives for 2025: Expert Advice and Insights

Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

Boosting Medication Adherence with Contact Center Solutions

Celebrating Excellence at Noida Rewards & Recognition Event

Seasonal Peaks, Seamless Service: Your Guide to Success

Celebrating Customer Service Week at Our Global Contact Centers

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School

Celebrating Children’s Day in Guadalajara Contact Center

Dial into Sales Success– Tulsa Contact Center Jobs!

Ditch your Vendor. Partner Smarter.

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

Moving to a New Home in Tulsa!

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

Our New Contact Center Location in Polanco, Mexico City!

Global Generosity: Our International Toy Drive

Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

Avantive Solutions’ Global Commitment to Animal Welfare

Employee Donations Empower McAuliffe Elementary in Tulsa

Call Contact Center Expo

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

Avantive Solutions Welcomes New Senior Human Resources Director

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

Avantive Solutions Selects Hitachi to Optimize Customer Experience with Advanced Data Analytics

Lauren Wins Stevie® Award for Customer Service Leader of the Year

Celebrating Excellence at Noida Rewards & Recognition Event

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

Case Study: Boosting Call Center Performance with AI

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

CX in 2025: The Hits, Misses, and What’s Next

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

Unlocking the Power of AI: Advancing Education and Business in Maryland

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

Staying Customer-Centric during Downturns

Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer

Mexico Emerges as the Premier Call Center Outsourcing Destination

Podcast: Enhance Your Contact Center Strategy with Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

Community Insight- RCD Technology

Leveraging Branded Calling to Build Trust and Increase Customer Engagement

Decoding Branded Calling with Telecom Reseller

Case Study: Branded Calling Strategy in the Customer Journey

Exploring Branded Calling Strategies at PACE ACX

Podcast: Optimizing Call Center Dialing Strategies

Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

Utilizing Rich Call Data to Present Brand Identity

Avantive Solutions and Numeracle Release Branded Calling Case Study

Numeracle and Avantive Solutions Help Businesses Achieve Instant Brand Recognition With Verified Calls by Google

Why Petcare Customer Support Is Essential for Pet Owners & Businesses

From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client

Case Study: Seamless Contact Center Vendor Transition with Rapid Results

Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

Case Study: Successful Launch of an Inbound Sales Campaign

Case Study: Branded Calling Strategy in the Customer Journey

Case Study: Boosting Call Center Performance with AI

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Avantive Solutions and Numeracle Release Branded Calling Case Study

CX in 2025: The Hits, Misses, and What’s Next

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Why Petcare Customer Support Is Essential for Pet Owners & Businesses

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

How to Win Your Customers’ Hearts with Exceptional Service

Ditch your Vendor. Partner Smarter.

Top CX Initiatives for 2025: Expert Advice and Insights

Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

Seasonal Peaks, Seamless Service: Your Guide to Success

CX in 2025: The Hits, Misses, and What’s Next

Celebrating Customer Service Week at Our Global Contact Centers

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Outbound Telesales is Back — Here’s Why

Why Petcare Customer Support Is Essential for Pet Owners & Businesses

Celebrating Children’s Day in Guadalajara Contact Center

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

Dial into Sales Success– Tulsa Contact Center Jobs!

7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School

Celebrating Children’s Day in Guadalajara Contact Center

Mexico City Contact Center Supports Local Organization

Global Generosity: Our International Toy Drive

Avantive Solutions’ Global Commitment to Animal Welfare

Employee Donations Empower McAuliffe Elementary in Tulsa

Avantive Solutions Partners with NPO in Jalisco, Mexico to Combat Food Insecurity

Boosting Medication Adherence with Contact Center Solutions

Case Study: Seamless Contact Center Vendor Transition with Rapid Results

Medication Adherence: Everyone Wins with the Right Strategy

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Outbound Telesales is Back — Here’s Why

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

Podcast: Enhance Your Contact Center Strategy with Blendshoring

Case Study: Successful Launch of an Inbound Sales Campaign

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

Outbound Telesales is Back — Here’s Why

Top CX Initiatives for 2025: Expert Advice and Insights

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer

From Decline to Excellence: Seizing the Opportunity in Customer Experience

Podcast: Enhance Your Contact Center Strategy with Blendshoring

Unlocking the Power of AI: Advancing Education and Business in Maryland

Forbes.com: “Celebrate More, Tolerate Less”

CEO Frank Pettinato: Guest on Contact Center Conversation

CX in 2025: The Hits, Misses, and What’s Next

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

Voice to Visualization: Powering Actionable Insights with Voice

Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

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News & Insights

CX in 2025: The Hits, Misses, and What’s Next

CX in 2025: The Hits, Misses, and What’s Next

Celebrating Customer Service Week at Our Global Contact Centers

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Outbound Telesales is Back — Here’s Why

Why Petcare Customer Support Is Essential for Pet Owners & Businesses

Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School

Celebrating Children’s Day in Guadalajara Contact Center

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

Dial into Sales Success– Tulsa Contact Center Jobs!

7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

Mexico City Contact Center Supports Local Organization

Lauren Wins Stevie® Award for Customer Service Leader of the Year

How to Win Your Customers’ Hearts with Exceptional Service

Ditch your Vendor. Partner Smarter.

Top CX Initiatives for 2025: Expert Advice and Insights

Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

Boosting Medication Adherence with Contact Center Solutions

Celebrating Excellence at Noida Rewards & Recognition Event

Seasonal Peaks, Seamless Service: Your Guide to Success

Celebrating Customer Service Week at Our Global Contact Centers

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School

Celebrating Children’s Day in Guadalajara Contact Center

Dial into Sales Success– Tulsa Contact Center Jobs!

Ditch your Vendor. Partner Smarter.

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

Moving to a New Home in Tulsa!

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

Our New Contact Center Location in Polanco, Mexico City!

Global Generosity: Our International Toy Drive

Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

Avantive Solutions’ Global Commitment to Animal Welfare

Employee Donations Empower McAuliffe Elementary in Tulsa

Call Contact Center Expo

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

Avantive Solutions Welcomes New Senior Human Resources Director

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

Avantive Solutions Selects Hitachi to Optimize Customer Experience with Advanced Data Analytics

Lauren Wins Stevie® Award for Customer Service Leader of the Year

Celebrating Excellence at Noida Rewards & Recognition Event

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

Case Study: Boosting Call Center Performance with AI

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

CX in 2025: The Hits, Misses, and What’s Next

Balancing AI Innovation and People-First Leadership: Frank Pettinato Joins CEO Roundtable

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

Unlocking the Power of AI: Advancing Education and Business in Maryland

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

Staying Customer-Centric during Downturns

Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer

Mexico Emerges as the Premier Call Center Outsourcing Destination

Podcast: Enhance Your Contact Center Strategy with Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

Community Insight- RCD Technology

Leveraging Branded Calling to Build Trust and Increase Customer Engagement

Decoding Branded Calling with Telecom Reseller

Case Study: Branded Calling Strategy in the Customer Journey

Exploring Branded Calling Strategies at PACE ACX

Podcast: Optimizing Call Center Dialing Strategies

Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

Utilizing Rich Call Data to Present Brand Identity

Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security