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Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service.Read More
Watch the video to learn more about our innovative approach to supporting our clients and customers. Read More
Avantive Solutions has opened a new contact center location in El Paso, Texas, and graduated its first class of customer service representatives.Read More
The future of customer experience is here, and it’s time for brands to achieve competitive differentiation. In the latest issue of CX Insights digital magazine, we discuss how incorporating machine learning and artificial intelligence technology into your CX initiatives can help you deliver even more personalized customer experiences. Read the full article
Seasoned HR leader to oversee the company’s recruitment and employee development programs. We are happy to announce that seasoned HR leader Julie Via has joined our Avantive Solutions team as Senior Human Resources Director at our corporate headquarters in Tulsa, Oklahoma.Read More
“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Read the full article
The customer experience (CX) is a critical component of any effective business strategy and customers hold the key to a successful business in any financial climate, yet during economic downturns, CX is often sacrificed to cut costs. Read More
Medication non-adherence is a serious public health issue. The consequences of non-adherence are not only personal, but also impact the overall cost of healthcare….. Read More
South Africa has become a very attractive destination for outsourcing due to its large English-speaking population, affordable labor costs, and technology. By outsourcing your business processes to overseas you can enjoy significant cost savings and high-quality work without having to invest in additional infrastructure or training costs associated with hiring local staff members. Read More
We are proud to announce that Avantive Solutions has been selected to receive one Gold and two Bronze Stevie® Awards in the 16th annual Stevie Awards for Sales and Customer Service… Read More
The goal of our partnership is to take our clients’ results to the next level. This will allow Avantive to use optimized technology to increase our contacts, conversions, as well as improve our customers’ reachability and level of trust. Read More
Avantive Solutions donates more than $10,000 worth of coats, backpacks, and school supplies to McAuliffe Elementary School in Broken Arrow, OK. Watch the news video from Tulsa’s KOTV. Read More
Avantive Solutions partners with ONI, a Mexico-based service organization, to combat child food insecurity. The partnership directly benefits low-income children in the state of Jalisco. “As our company’s footprint expands in Mexico, we know how important it is to give back to local communities and support children in need.” Read More
“We are thrilled to announce the expansion of our Tulsa CX delivery center and provide job opportunities for new associates to service our communications, healthcare, and eCommerce clients and drive the positive momentum we continue to achieve in the market through our unique approach of blending innovation with purpose.” Read More
TULSA, Okla., Oct. 4, 2021 /PRNewswire/ — Avantive Solutions, a global technology and business services company specializing in innovative customer engagement, strategic sales and robust digital marketing solutions, today announced it will now offer contact center support in South Africa through a new partnership with Outworx Contact Center, a business process outsourcing and contact center provider. The partnership is expected to bring job opportunities to Durban as Avantive Solutions expands its global customer base. Read More
Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity™ for communications, today announced the collaborative success of a partner initiative with Avantive Solutions (“Avantive”) to enhance the customer engagement and performance of outbound business calls utilizing Verified Calls by Google. Read More
We are excited to announce our expansion in Latin America! Avantive Solutions Expands Global Footprint in Latin America with New Guadalajara Location. Read More
VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior. Read More
Our CEO, Frank Pettinato, shares his views on the expansion of the WFH model in the Contact Center Outsourcing industry. Read More