Quality Assurance

Avantive believes in a proactive rather than reactive approach to Quality Assurance. We achieve this through a 360-degree Quality Management system combined with robust controls and audits.

Our comprehensive QMS system integrates QA monitoring and Interactive and
Post-interaction Voice Analytics with MS Power BI reporting.

We seamlessly integrate our Quality Standard Processes with customization to client requirements to ensure consistent coaching, client-preferred processes, branding, and client-required measurements.

Our team consists of an innovative and experienced Quality Team comprised of Quality Project Managers, Quality Analysts, and Voice Analytics Experts.