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Our Leadership

Welcome to Avantive Solutions, a trusted Business Process Outsourcing (BPO) partner for some of the globe’s most recognized brands, driven by our seasoned and dynamic leadership team. With a legacy of excellence and innovation, our leadership team comprises industry veterans who bring a wealth of experience and strategic insight to every aspect of our operations.

We recognize that success is measured not only by the quality of our services but also by the strength of our leadership. Our team is dedicated to driving success and delivering tangible results for our clients. From our CEO to our departmental heads, each leader possesses a deep understanding of the intricacies of contact centers, ensuring that we remain at the forefront of industry trends and developments. Our commitment to excellence is reflected in every interaction, as we strive to exceed expectations and foster long-term partnerships built on trust and reliability.

Explore the executive profiles of our leaders who are instrumental in driving value, delivering results, and shaping the future of the BPO industry.
Frank Pettinato - The CEO of Avantive Solutions
Frank Pettinato
Chief Executive Officer
Chief AI Officer
Amy Brennan
Chief AI Officer/COO
simon
Simon Brown
Chief Information Security Officer
Lindsey Warren
Lindsey Warren
Chief Marketing Officer
Rudy Jones
Vice President of Finance
Eric Headshot
Eric McCaffery
Director of Client Success
Lauren Headshot
Lauren Mastrojohn
Director of Client Success
JosueCeron
Josue Ceron
General Manager, Latin America
Sanjeev Dobhal
Sanjeev Dobhal
Managing Director, India
j-Lopez-leadership
Julieta Lopez
Human Resources Director, Mexico
Senior HR Director Tulsa
Julie Via
Senior Human Resources Director
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Designed & Managed by Team Avantive

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14002 E 21st St #1000
Tulsa, OK 74134

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Eric Headshot
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Eric McCaffery

Director of Client Success

Eric is a Director of Client Success at Avantive Solutions, where he leverages over 30 years of experience in operations and business development to drive client success and long-term growth.

Before joining Avantive Solutions, Eric held roles at Comcast, Excite@Home and Empereon Marketing, where he focused on enhancing operational performance and creating business strategies that delivered measurable results.

He holds a Bachelor of Science in Communications from Kutztown University of Pennsylvania.

When he’s not creating tailored solutions for our clients, Eric can be found supporting his local Philly sports and college teams, mastering his golf game, and spending time at the beach with family and friends.

JosueCeron
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Josue Ceron

General Manager
Latin America

Josue is General Manager of our locations in Latin America. He has more than 10 years of industry experience and has been a crucial part of our organization’s growth. Josue received a Bronze Stevie® Award for Contact Center Leader of the Year in the 2023 Stevie Awards for Sales & Customer Service.

Before joining Avantive Solutions, he held positions at TTEC and Confie.

He received an associate degree in business administration from Centro de BachilleratoTecnológico Industrial y de Servicios in Mexico.

In his free time, Josue enjoys reading and his favorite authors include Stephen Covey, Dale Carnegie, and Angela Duckworth.

Sanjeev Dobhal
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Sanjeev Dobhal

Managing Director, India

Sanjeev is Managing Director in Noida, India. He is a finance, accounting, and administration professional with nearly 20 years of experience in serving sectors like intellectual property rights, software development, executive search and leadership consulting, digital marketing, and engagement center services. 

Before joining Avantive Solutions, Sanjeev held a key position at Heidrick & Struggles (Knowledge management center). 

He received a master’s degree in commerce from H. N. B. Garhwal University in Uttarakhand, India and master’s in business administration from Symbiosis in Pune Maharashtra. 

Sanjeev is passionate about tennis, cricket, and motor bikes.

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Julieta Lopez

Human Resources Director
Mexico

Julieta is Human Resources Director in Latin America. She has nearly 20 years of experience in HR, recruiting, and employee engagement.

Before joining Avantive Solutions, Julieta held positions at TeleTech, Philip Morris International, and Manpower Inc.

She earned a Business Administration degree from ITESO Universidad Jesuita de Guadalajara and is currently studying for her MBA in Human Resources. She also has a certification as an Ambassador of the Emotional Paycheck.

When she’s not working, Julieta enjoys spending time with her son, dogs, and family, especially at the beach. Julieta also loves to sing and dance salsa.

Senior HR Director Tulsa
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Julie Via

Senior Human Resources Director

Julie is Senior HR Director and has over 20 years of HR experience. In addition to traditional HR services and recruitment, Julie has expertise in training, diversity and inclusion, regulatory compliance, and leadership development.

Previously, Julie worked for companies such as Energy Products, Inc., FlyingTee, Warehouse Specialists, and Lowe’s.

She received a bachelor’s degree in communications from San Diego State University and an MBA from Southern New Hampshire University (SNHU). She is also a Senior Professional in Human Resources® (SPHR®.)

In her free time, you can find her playing word games like crossword puzzles and Scrabble online.