Blendshoring
Strategic approach in the contact center industry
Blendshoring, or blended outsourcing, is a strategic approach in the contact center industry that leverages multiple global locations within a single vendor relationship. This model looks at the program as a whole and puts the agents, technology, and interactions in multiple locations based on the best geographic fit for service delivery.
Unlike traditional outsourcing, which often relies on a single location, blendshoring strategically evaluates and utilizes various geographies. We choose locations based on their unique strengths, whether it’s language skills, cultural compatibility, specialized proficiencies, or cost efficiencies. This allows us to blend service solutions across diverse locations to maximize effectiveness.
Unlike traditional outsourcing, which often relies on a single location, blendshoring strategically evaluates and utilizes various geographies. We choose locations based on their unique strengths, whether it’s language skills, cultural compatibility, specialized proficiencies, or cost efficiencies. This allows us to blend service solutions across diverse locations to maximize effectiveness.
Avantive Solutions’ blendshoring model is expertly crafted and proven to maintain and often surpass the service standards our clients expect. Here’s how our blendshoring approach benefits your business:
- Skill Alignment
- Cultural Fit
- Language Proficiency
- Cost Efficiency
- Program Diversification
- Redundancy
REVOLUTIONIZING OUTSOURCING WITH BLENDSHORING.
Blendshoring combines cost efficiency, performance optimization, and regional strengths to revolutionize outsourcing. A single vendor provides consistent training across all locations, ensuring that the latest technologies and methodologies are implemented seamlessly. This cohesive approach keeps agents aligned, enhancing service delivery and fostering innovation.
With the flexibility to adapt and scale, blendshoring tailors solutions to fit each business’s unique goals and timelines. Through a thorough discovery process, it ensures a strategic fit that drives service excellence while leveraging regional advantages.
