Blendshoring
Strategic approach in the contact center industry
Blendshoring, also known as blended outsourcing, is a strategic contact center outsourcing model that leverages multiple global locations within a single vendor relationship. This innovative approach evaluates the program as a whole, ensuring the best geographic fit for service delivery. By utilizing a multi-location outsourcing model, we can optimize agents, technology, and customer interactions across various geographies.
Unlike traditional outsourcing, which often relies on a single location, our blendshoring for customer service strategically assesses and utilizes multiple locations. We select these locations based on their unique strengths, including language and cultural compatibility, specialized proficiency, and cost-efficient outsourcing solutions. This allows us to blend service solutions across diverse locations, maximizing outsourcing effectiveness.
- Skill Alignment
- Cultural Fit
- Language Proficiency
- Cost Efficiency
- Program Diversification
- Redundancy
REVOLUTIONIZING OUTSOURCING WITH BLENDSHORING.
With the flexibility to adapt and scale, blendshoring tailors solutions to fit each business’s unique goals and timelines. Through a thorough discovery process, we ensure a strategic fit that drives service excellence while leveraging regional advantages.
Explore how our global outsourcing strategies can transform your customer experience and achieve your business objectives through our blended customer support solutions.
