Globe

Blendshoring

Strategic approach in the contact center industry

Blendshoring, also known as blended outsourcing, is a strategic contact center outsourcing model that leverages multiple global locations within a single vendor relationship. This innovative approach evaluates the program as a whole, ensuring the best geographic fit for service delivery. By utilizing a multi-location outsourcing model, we can optimize agents, technology, and customer interactions across various geographies.

Unlike traditional outsourcing, which often relies on a single location, our blendshoring for customer service strategically assesses and utilizes multiple locations. We select these locations based on their unique strengths, including language and cultural compatibility, specialized proficiency, and cost-efficient outsourcing solutions. This allows us to blend service solutions across diverse locations, maximizing outsourcing effectiveness.

Avantive Solutions’ blendshoring model is expertly crafted and proven to maintain and often surpass the service standards our clients expect. Here’s how our blendshoring approach benefits your business:
  • Skill Alignment
  • Cultural Fit
  • Language Proficiency
  • Cost Efficiency
  • Program Diversification
  • Redundancy
about-us-image

REVOLUTIONIZING OUTSOURCING WITH BLENDSHORING.

Blendshoring combines cost efficiency, performance optimization, and regional strengths to revolutionize outsourcing in the contact center industry. This blended outsourcing model leverages the advantages of multiple global locations, allowing a single vendor to provide consistent training across all sites. This ensures that the latest technologies and methodologies are implemented seamlessly, maintaining high service standards and maximizing outsourcing effectiveness.

With the flexibility to adapt and scale, blendshoring tailors solutions to fit each business’s unique goals and timelines. Through a thorough discovery process, we ensure a strategic fit that drives service excellence while leveraging regional advantages.

Explore how our global outsourcing strategies can transform your customer experience and achieve your business objectives through our blended customer support solutions.
Solutions_InboundSales-img
Scroll to Top