Telecommunications
& Media
At Avantive Solutions, we go beyond traditional contact center services, offering comprehensive solutions that provide a competitive edge. By understanding and anticipating customer needs at every stage of their journey, we help build lasting brand loyalty and drive client profitability.
Our contact center services offer multi-language support, 24/7 availability including holidays, and scalable solutions to meet your business’s changing demands. Our custom-built solutions and experienced management team drive engagement and boost performance, delivering excellent results. By leveraging advanced analytics, evolving technology, and deep industry knowledge, we precisely identify and exceed customer needs.
Why Partner with Avantive Solutions?
As a trusted partner to Fortune 500 service providers, teaming up with us provides:
- Skilled Professionals: Our seasoned agents excel in both sales and customer service, adeptly handling diverse interactions with precision and care.
- Compliance and Security: We strictly adhere to industry regulations, including PCI compliance, to ensure the security and confidentiality of sensitive information.
- Integrated Technology Solutions: Voice analytics and outbound customer-to-agent matching provide valuable insights and optimize call effectiveness, leading to higher conversion rates and improved satisfaction.
- Targeting and Personalization: Enriching lead data with demographic insights enables precise targeting and personalized campaigns, driving higher conversion rates and maximizing ROI.
Explore how we tackle challenges in competitive industries, delivering exceptional results for our clients. Learn about our successful launch of an inbound campaign following our achievements with the client’s outbound campaign.
