Quality Assurance
As a Service
The quality solution
We believe that quality is a fundamental tool to measure agent performance, drive development initiatives, and ensure compliance standards are achieved. That’s why we offer Quality Assurance as a Service, to help you ensure that your customers receive the best possible experience.
AVANTIVE SOLUTIONS CAN HELP YOUR PROGRAM OPERATE AT ITS FULLEST POTENTIAL.
Our team of experts monitor and evaluate agent performance then provide detailed reports and recommendations for improvement to drive development initiatives and improve overall customer experience. We also understand the importance of compliance and can ensure all relevant standards
are met or provide necessary tools to address any issues.
Over
750,000
audits
in 2022.
in 2022.
More than “getting the job done.”
Our experienced team of quality experts leverage years of experience along with innovative technology to measure the success of how the job was done. We then provide actionable insights into more efficient, customer-focused experiences for your customers. In addition, we can provide insight into what your customers need and how to capture or retain more of their business.
