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Summary
- Experience: 0.5 - 3 Years
- Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida
- Education: Any Graduate - Any Specialization, PG - Any PG Course
- Industry Type: BPO
- Role: Quality Analyst
- Shift: US Shifts
Desired Candidate Profile
- Should have strong oral & written communication in English language
- Ability to monitor calls and provide feedback with coaching advice
- Ability to provide clear guidance and direction to the associates for performance
- Should be aware of quality and agent behavioral parameters
- Ready to work in 24*7
- Strong team player, capability to influence the team, manage changes
- Should be target oriented
Additional requirements
- Good knowledge of Office/Ms. Excel
Job Description
- Auditing for work order accuracy and data integrity
- Call monitoring
- Call coaching feedback for agent improvement
- Call calibrations and evaluations
Work Experience
- Preferred to have worked in outbound Sales/ Survey Process and Customer Care
- Preferred to have experience in sectors such as Mass Media and Tele Communication.
Perks & Benefits
- Comprehensive health insurance coverage.
- Cab services provided for daily pick-up and drop-off.
Summary
- Experience: 0 - 3 Years
- Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida
- Education: Any Graduate - Any Specialization, PG - Any PG Course
- Other Certification: For QA-Spanish - B2 Level Certification
- Industry Type: BPO
- Role: Quality Analyst
- Shift: US Shifts
Desired Candidate Profile
- Should have strong oral & written communication in English language
- Should be target oriented
- Ability to provide clear guidance and direction to the associates for performance
- Ability to monitor calls and provide feedback with coaching
- Should be known to quality
- Ready to work in 24*7
- Strong team player, capability to influence the team, manage changes.
Additional requirements
- Good knowledge of Office/Ms. Excel
Job Description
- Auditing for work order accuracy and data integrity
- Call monitoring
- Call coaching feedback for agent improvement
- Call calibrations and evaluations
Work Experience
- Preferred to have worked in outbound Sales/ Survey Process and Customer Care
- Preferred to have experience in sectors such as Mass Media and Tele Communication.
Perks & Benefits
- Comprehensive health insurance coverage.
- Cab services provided for daily pick-up and drop-off.
Apply Now
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