We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business!
Amy’s deep expertise in artificial intelligence and machine learning has set new benchmarks for excellence in our contact centers. Thanks to her leadership, we’ve developed an AI-powered training program that replaces outdated methods with engaging, interactive content. This innovative approach has boosted new hire engagement and improved productivity, showcasing her dedication to enhancing both the customer and employee experiences.
She has also pioneered the use of advanced AI solutions like real-time chatbots and sophisticated IVR systems, which have streamlined customer interactions and supported our agents in providing best-in-class customer care.
Amy’s thought leadership extends beyond our organization. Her testimony at the Maryland State Ways and Means Committee on AI’s potential in education and business highlights her role as a leading voice in the industry with a commitment to shaping the future of business services.
As one Stevie Awards judge noted, “What a remarkable woman, Amy Brennan represents a stellar example of a ‘Thought Leader.’ Amy’s knowledge and drive within Avantive Solutions is most impressive. Where individuals tend to run from new technologies…Ms. Brennan has embraced, seized, and throttled AI technology with no signs of stopping.”
Please join us in celebrating Amy’s well-deserved recognition. Her innovative work continues to inspire us and drive us to new heights of excellence.
Congratulations, Amy!
