For us, Customer Service Week isn’t just a date on the calendar; it’s a celebration of the people who make exceptional customer experiences possible.
Every October, contact centers around the world take time to honor the frontline teams who build trust, solve problems, and create meaningful moments with every interaction. At our global contact centers in the U.S., Mexico, and India, we turned this year’s celebration into a week filled with creativity, connection, and team spirit.
It was a reminder that great customer service starts with great people.
A Global Spirit Week to Remember
Our teams love any excuse to dress up and show off their creativity. Every day came with a different theme that encouraged employees to have fun and get creative.
From pyjamas and twinning looks to secret agents, time travel, and hero versus villain showdowns, our teams made this year’s Customer Service Week one to remember.
The celebration took place across all of our contact center locations. Even though we work in different time zones, we are a connected team with one culture, and that is something worth celebrating!
Celebrating Locally at Our Tulsa Headquarters
Hundreds of employees and their families joined us at the Tulsa Zoo for our third annual company-hosted Employee Appreciation Day! Held right after Customer Service Week, this event was our way of thanking our amazing Tulsa contact center team and the families who support them every day. From lunch to exploring the zoo’s exhibits, it was the perfect way to celebrate the people behind every great customer experience.
As the location of our corporate headquarters, Tulsa plays a huge role in shaping our company culture and supporting our global contact center operations. We’re always proud to celebrate our team and community at one of our favorite local spots.
Thank You to Our Global Contact Center Teams
To our incredible teams across every global contact center — thank you for showing up each day with patience, empathy, and professionalism. Your work isn’t always easy, but what you do makes a real difference. You turn challenges into solutions, frustration into trust, and conversations into meaningful customer experiences that strengthen every client partnership we have.
What We Do and Why It Matters
Avantive Solutions is a fast-growing global contact center and BPO company headquartered in Tulsa, Oklahoma, with employees around the world. We’re the frontline supporting customers for some of the world’s most recognized brands in telecommunications, petcare, healthcare, and more.
Great customer experience doesn’t happen by accident. Customer Service Week is a reminder that behind every customer interaction is a team of recruiters, trainers, leaders, and skilled agents working to make that experience smooth and helpful.
FAQs
What is Customer Service Week?
Customer Service Week is an international event celebrated annually during the first full week of October. The week is dedicated to recognizing customer service professionals. It was officially recognized in the U.S. in 1992 and has grown into a global tradition.
Why is Customer Service Week important for contact centers?
Contact centers are often the first and most frequent touchpoint between a brand and its customers. Celebrating Customer Service Week gives companies a chance to acknowledge the people who handle those interactions every day, including the agents, team leaders, trainers, and support staff.
What does a global contact center do?
A global contact center provides customer support and engagement services for companies with customers around the world. This can include inbound customer care, outbound sales, technical troubleshooting, back-office support, and multilingual services. Many global contact centers help businesses stay connected to their customers 24/7.
