Avantive Solutions commits to implementing and upholding top-tier security practices to ensure our clients’ data stays safe and secure. In line with this ongoing effort, we are pleased to announce the successful completion of our SOC 2 report.
The examination was conducted by A-LIGN, a technology-enabled security and compliance firm trusted by more than 4,000 global organizations to help mitigate cybersecurity risks.
What is SOC 2 Report?
A SOC 2 report addresses risks associated with the handling and access of data and can be used by a variety of organizations of any size (e.g. SaaS, colocation, data hosting, etc.) Rather than a cybersecurity assessment that evaluates specific technical configurations, a SOC 2 report focuses more on how an organization implements and manages controls to mitigate the identified risks to the different parts of an organization.
The SOC 2 audit testing framework is based on the Trust Services Criteria (TSC), which are used to identify various risks (points of focus) an organization should consider addressing. Based on the TSCs the organization selects to be in scope, the third-party compliance and audit firm (in our case, A-LIGN) evaluates whether the organization has the appropriate policies, procedures, and controls in place to manage the identified risks effectively.
There are five Trust Services Criteria. The first criteria, Security, must be included with every SOC 2 report and is referred to as the “Common Criteria”. The remaining four are optional to include:
- Security (required)
- Availability (optional)
- Processing Integrity (optional)
- Confidentiality (optional)
- Privacy (optional)
To pass a SOC 2 examination and receive a letter of attestation successfully, it means an organization is addressing controls in areas such as information security, access control, vendor management, system backup, business continuity and disaster relief, and more.
Client Assurance: Protecting What Matters Most
Choosing a contact center that has successfully completed a SOC 2 assessment isn’t just a smart business decision; it’s a strategic move towards a future where data security is paramount, and operational excellence defines success. Here’s why choosing a SOC 2 compliant partner should be a top priority:
- Data Security and Trust
The SOC 2 compliance signifies more than a technical assessment; it’s a commitment to robust security practices. For our clients, this translates into the assurance that their data is not merely handled but is treated with the highest levels of security, fostering trust in the client-provider relationship.
- Regulatory Compliance
Clients can rest easy knowing that Avantive Solutions complies with industry-recognized standards. This compliance not only safeguards client data but also ensures alignment with evolving regulatory frameworks, mitigating legal and compliance risks for both parties.
- Minimized Cybersecurity Threats
The SOC 2 examination evaluates how an organization manages and mitigates cybersecurity risks. For clients, this means a reduced likelihood of falling victim to cyber threats, enhancing the overall resilience of their operations, and protecting their brand reputation.
Know Your Data is Safe and Secure with Avantive Solutions
We recognize the importance of transparency and accountability in building trust with our clients. Therefore, we are pleased to make our SOC 2 report available to both current and potential customers upon the execution of a non-disclosure agreement. This step is our commitment to empowering you and your IT teams with the knowledge that your data is not only a priority but is also handled with the highest standards of security.
About Avantive Solutions
Avantive Solutions is a global digital transformation leader specializing in designing, building, and delivering innovative customer experience and strategic sales solutions.
As a Business Process Outsourcing (BPO) partner of choice for some of the world’s most recognized brands in healthcare and life sciences, financial technology (Fintech,) communications and media, and energy, we reimagine the customer experience and maximize results through enterprise-level technologies. Not only do we offer seamless omnichannel platforms, but we also provide advanced technologies and solutions such as Voice Analytics, Business Intelligence and Data Visualization, AI, and Machine Learning.