Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment.

The Challenge:
Operating in a multi-vendor environment with clients on a Pay-per-sale compensation model, we faced the challenge of maximizing efficiency to increase profitability and market share.

The Solution:
After rigorous evaluation, Avantive selected VoiceBase™ to deploy a comprehensive solution. This encompassed a call recording platform, customized voice analytics and feedback system powered by machine learning, and enriched data visualization through Microsoft Power BI.

The Results:
The return on investment (ROI) generated by our adoption of advanced technology was significant:
• Sales Efficiency soared with a remarkable 111% increase.
• Sales Conversion saw a notable 104% improvement.
• Gross to Net Sales Yield experienced a substantial 62% increase.

Want to learn more about Avantive Solutions’ transformative journey? Click here to read the full case study.

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