Bill Ferris, our Director of Training, has been honored with the Bronze Stevie for Customer Service Training Professional of the Year. Bill’s leadership has been instrumental in launching successful global training programs and implementing cutting-edge virtual training methods. His innovative approach and adaptability have significantly enhanced agent productivity and performance metrics, setting a new standard of excellence within our organization. As noted by a Stevie judge, “Bill Ferris demonstrates strong leadership, adaptability, and innovation in training initiatives across diverse settings.”