Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence.

Mike Received award

Michael Ferrari, our Chief Customer Officer, has been awarded the Silver Stevie for Customer Service Leader of the Year. With his strategic vision and meticulous management style, Michael has spearheaded transformative initiatives like the QAaaS program and international partnerships. These efforts have not only elevated compliance standards but have also led to groundbreaking milestones with key clients, setting new industry benchmarks. As one Stevie judge remarked, “We need more leaders like Michael in the Customer Service World.”

Bill Ferris, our Director of Training, has been honored with the Bronze Stevie for Customer Service Training Professional of the Year. Bill’s leadership has been instrumental in launching successful global training programs and implementing cutting-edge virtual training methods. His innovative approach and adaptability have significantly enhanced agent productivity and performance metrics, setting a new standard of excellence within our organization. As noted by a Stevie judge, “Bill Ferris demonstrates strong leadership, adaptability, and innovation in training initiatives across diverse settings.”

The Stevie Awards represent the pinnacle of recognition for professionals in customer service, contact center management, business development, and sales. With over 2,300 nominations from organizations worldwide, this year’s competition was fierce.

Join us in celebrating Michael and Bill’s outstanding achievements by congratulating them on our LinkedIn page. Their dedication to excellence and leadership illuminate the incredible talent within our team, reinforcing our commitment to delivering unparalleled service to our clients.

Congratulations, Michael and Bill!

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