Josue is General Manager of Avantive Solutions’ Latin America locations and has more than 15 years of experience in the contact center industry. He has been instrumental in driving operational growth, developing high-performing teams, and expanding Avantive’s presence in Mexico by delivering scalable customer service, sales, and support solutions for global clients.
Josue has been recognized for his leadership achievements, including a Bronze Stevie® Award for Contact Center Leader of the Year in the 2023 Stevie Awards for Sales & Customer Service. He was also recognized as a 2016 Bankable Leader.
Before joining Avantive Solutions, Josue held leadership positions at TTEC and Confie, where he gained extensive experience in contact center operations, client partnerships, and team development.
He earned his Business Administration degree from Universidad de Veracruz (UNIVER.)
Outside of work, Josue enjoys reading and exploring insights from authors such as Cal Newport, James Clear, and Peter C. Brown
Right Location. Right Talent. Real Results.
Your customers expect seamless experiences, no matter where support is delivered. Our blendshoring model combines onshore, nearshore, and offshore capabilities to create the right balance of cost efficiency, specialized talent, and operational excellence.
With centralized training, technology, and quality standards across all locations, Avantive Solutions delivers consistent customer experience while adapting to your evolving business needs.
