Lauren is a Director of Client Success at Avantive Solutions and a Silver Stevie® Award winner for 2025 Customer Service Leader of the Year. With over 15 years of experience in the BPO industry, she has a proven track record in contact center operations and driving client success through strategic leadership and operational excellence.
Prior to Avantive Solutions, Lauren held management roles at C3i Solutions (formerly Telerx), where she developed expertise in operations management, call center development, and customer relationship management (CRM), helping teams exceed client expectations.
Lauren attended the Fox School of Business at Temple University.
When Lauren is not developing strategic solutions with our clients, she enjoys exploring the world with family and friends in search of cultural enrichment, some time for self-reflection, and of course, great food.
Your customers won't notice the switch. Your metrics will.
A national pet recovery service was losing customers to hold times, voicemail, and a vendor that couldn’t keep up. Avantive Solutions took over the contact center and within two months, we cut the abandoned call rate by over 30%. Case resolution time dropped and escalations fell.
Read our case study for the strategic three-phase transition that made it possible.
