Contact Center Team Manager - Tulsa, OK *on site only*

The Opportunity

We’re looking for a Team Manager to help lead an outbound sales campaign. This person will assist in providing the team with opportunities to expand their knowledge of services, products, and modern techniques for interacting with current technology, as examples. The ideal candidate has proven experience in coaching others, and previous contact center experience.

Why You’ll Love Working Here:

We’re committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…

• Competitive salary based on experience.
• Paid time off and paid holidays.
• Medical Insurance benefits, including no-cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance.
• 401K with generous matching.
• Career advancement opportunities — we love to promote from within!
• Fun and motivating work environment.

What You’ll Do:

The Team Manager will report to the Operations Manager and will ensure staff is equipped to deliver our standard of excellence. A week in the life of a TM may include, but isn’t limited to, the following responsibilities:

• Coach the team to execute the program to the clients’ specifications.
• Answer questions and educate on the processes and practices, and ensure the employee understands the expectations.
• Assist other management in identifying trends and adjusting goals.
• Be the resource the employees need to ensure everyone can be successful.
• Base pay starts at $37,500/year, non-exempt, depending upon experience.
• The shift is currently either Monday through Friday, 10 AM to 6:30 PM or Tuesday through Saturday, 10 AM to 6:30 PM.

What You’ll Bring:

• Ability to multitask and manage a busy environment.
• Exceptional interpersonal, customer service, problem solving, verbal and written communication skills, and conflict resolution skills.
• Knowledge of current management principles and ability to get up to speed quickly with company products, services, and policies.
• Strong coaching and leadership skills for both onsite and virtual team members.
• Ability to motivate employees while holding them accountable.
• Proficiency with the technology needed to succeed in the role.
• Ability to enforce policies and procedures.
• Ability to communicate professionally.
• Minimum of one year of contact center experience.
• High school diploma or GED required.
• Ability to pass a federal background check and drug screen successfully is required.

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in animal healthcare and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities.

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! Apply online at: https://avantivesolutions.com/jobs-in-usa/