Contact Centers Archives - Avantive Solutions

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

AI, All, Contact Centers, CX, Sales / jarvis

AI-powered contact center training tools are changing how new hires ramp up. Your customers don’t know that an agent is just out of training. They know they want fast, competent, human help. Yet most training programs still rely on outdated methods that don’t prepare agents for the realities of live customer interactions. By 2034, Millennials, […]

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Outbound Telesales is Back — Here’s Why

All, Contact Centers, Sales, Telecom, Thought Leadsership / jarvis

Remember the glossy flyers that used to land in your mailbox? The thick catalogs you’d flip through with a highlighter? Getting the mail used to feel exciting. Then came email. For a while, that felt magical too. Now, most of us are tuning it all out. All of us, as consumers, are overloaded. Inboxes are

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Celebrating Children’s Day in Guadalajara Contact Center

All, Contact Centers, Giving Back, News / jarvis

We believe in celebrating our team members not just for their professional contributions to our contact center operations, but for who they are as whole people—parents, mentors, caregivers, and community members. Recently, our Guadalajara contact center teams celebrated Día del Niño (Children’s Day) a beloved tradition in Mexico that honors the joy, growth, and well-being

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Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

All, Contact Centers, CX / jarvis

Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who

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Dial into Sales Success– Tulsa Contact Center Jobs!

All, Contact Centers, News / jarvis

If you have call center sales experience and are ready for a fresh opportunity, Avantive Solutions is hiring in Tulsa, Oklahoma! We’re a global company with deep roots in Tulsa. Our headquarters at Eastgate Metroplex gives our team loads of natural light, a coffee station, easy public transit access, nearby dining, and even a free

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7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

All, Contact Centers / jarvis

Unexpected disasters and technical issues can strike at anytime, leaving customers stranded. A disaster recovery plan keeps your contact center running and ensures customers get help when needed. Here are the key steps to protect operations and keep customers happy: 1. Identifying Potential Risks A thorough risk assessment is the first step in building

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Mexico City Contact Center Supports Local Organization

All, Contact Centers, Giving Back / jarvis

We are deeply committed to creating a positive impact not just in business but in the communities where we work and live. Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work

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Ditch your Vendor. Partner Smarter.

All, Contact Centers, CX, News / jarvis

Your contact center vendor checked the boxes, but they are now supporting your efforts. Imagine where you would be with a team that actively helped you drive growth and hit goals. It’s time to ditch your vendor and partner smarter. Your contact center vendor should be more than a service provider; they should be a

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Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

All, Contact Centers, CX / jarvis

Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep

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Celebrating Excellence at Noida Rewards & Recognition Event

All, Awards, Contact Centers, India / jarvis

We hosted our annual Rewards & Recognition Event in Noida to honor the outstanding contributions of our employees. Their expertise drives the success of our India-based Global Capability Centre (GCC), which plays a vital role in delivering world-class contact center services and back-office solutions. A Night of Celebration The evening began with a reflection on

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Contact Centers

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

Outbound Telesales is Back — Here’s Why

Celebrating Children’s Day in Guadalajara Contact Center

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

Dial into Sales Success– Tulsa Contact Center Jobs!

7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

Mexico City Contact Center Supports Local Organization

Ditch your Vendor. Partner Smarter.

Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

Celebrating Excellence at Noida Rewards & Recognition Event

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