Contact Centers

At Avantive Solutions, our commitment to fostering a vibrant workplace culture shines through our global celebrations, uniting our teams across borders. Recently, our contact center teams celebrated Diwali and some fun Halloween festivities. Diwali In Noida, our team embraced the spirit of Diwali with colorful decorations throughout the office. They created a festive atmosphere that

At Avantive Solutions, we celebrated this year’s Customer Service Week with the theme “Above & Beyond,” and our teams truly delivered. Across our global locations—from call centers in Mexico, the US, and India, to our dedicated remote employees—our customer service, customer care, and sales teams showed off their creativity and team spirit throughout the week.

Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How

Outsourcing remains a pivotal business strategy, and India stands as a longstanding industry frontrunner. Leveraging its renowned technological prowess, highly skilled labor force, and economical offerings, India emerges as the top choice for enterprises seeking operational efficiency and heightened productivity. Statista forecasts a significant 9.96% growth in India’s BPO market over the forthcoming four years,

In today’s competitive economy, organizations can have a hard time finding the right quantity of talent with the right expertise to support their evolving customer experience and sales initiatives. Outsourcing has become a critical strategy for solving this talent gap and expanding operations to improve the bottom line and enhance the customer experience. In this

South Africa has become a very attractive destination for outsourcing due to its large English-speaking population, affordable labor costs, and technology. By outsourcing your business processes to overseas you can enjoy significant cost savings and high-quality work without having to invest in additional infrastructure or training costs associated with hiring local staff members. Here’s a