We’re opening a new contact center location in Colonia Escandón, Mexico City. The new site includes 200 seats, dedicated HR and training space, operations leadership offices, and room for future expansion. “Mexico has been a cornerstone of our global growth strategy, and this new location in Escandón is another proud step in that journey,” said […]
Mexico City Contact Center Expansion Supports Continued Growth Read More »
If Customer Experience (CX) had a playlist, 2025 was on shuffle. Some tracks played on repeat. Others got skipped quickly. Artificial Intelligence (AI) had a few number-one hits, but not every remix landed. This is our CX Wrapped: the trends everyone talked about, the ones that flopped, and what leaders will focus on in 2026
CX in 2025: The Hits, Misses, and What’s Next Read More »
For us, Customer Service Week isn’t just a date on the calendar; it’s a celebration of the people who make exceptional customer experiences possible. Every October, contact centers around the world take time to honor the frontline teams who build trust, solve problems, and create meaningful moments with every interaction. At our global contact centers
Celebrating Customer Service Week at Our Global Contact Centers Read More »
Artificial intelligence (AI) is already transforming how contact centers and BPO providers deliver customer experience (CX). From training and workforce optimization to quality monitoring and dialing strategies, automation is becoming part of the everyday playbook. How do leaders harness the power of AI without losing sight of the people behind every interaction? That balance was
AI-powered contact center training tools are changing how new hires ramp up. Your customers don’t know that an agent is just out of training. They know they want fast, competent, human help. Yet most training programs still rely on outdated methods that don’t prepare agents for the realities of live customer interactions. By 2034, Millennials,
What If Your Contact Center Agents Could Perform Like Pros in Half the Time? Read More »
Remember the glossy flyers that used to land in your mailbox? The thick catalogs you’d flip through with a highlighter? Getting the mail used to feel exciting. Then came email. For a while, that felt magical too. Now, most of us are tuning it all out. All of us, as consumers, are overloaded. Inboxes are
Outbound Telesales is Back — Here’s Why Read More »
More than 66% of U.S. households own a pet. That’s over 86 million homes where animals are treated like family. When something goes wrong with a pet product or service, emotions can run high. Whether it’s a broken smart feeder or a missing pet, fast and caring support makes all the difference. For petcare and
Why Petcare Customer Support Is Essential for Pet Owners & Businesses Read More »
We’re proud to have donated more than $10,000 worth of coats, backpacks, headsets, and school supplies to McAuliffe Elementary School in Tulsa County, Oklahoma. News On 6’s Dominique O’Neill joined us at the school to hear firsthand what this means for its students. You can watch it here. “The school relies heavily on its community partners
Avantive Solutions Donates Over $10,000 in Supplies and Coats to Tulsa School Read More »
We believe in celebrating our team members not just for their professional contributions to our contact center operations, but for who they are as whole people—parents, mentors, caregivers, and community members. Recently, our Guadalajara contact center teams celebrated Día del Niño (Children’s Day) a beloved tradition in Mexico that honors the joy, growth, and well-being
Celebrating Children’s Day in Guadalajara Contact Center Read More »
Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who
Why Empathy-Driven Contact Centers Deliver Better CX and Better Results Read More »
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