Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client, …

Case Study: Seamless Contact Center Vendor Transition with Rapid Results Read More »

By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these …

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction Read More »

Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive …

Mexico Emerges as the Premier Call Center Outsourcing Destination Read More »

At Avantive Solutions, we’re passionate about the power of stories to bridge gaps between cultures and continents. As we celebrate World Book Day, we’re thrilled to share a glimpse into the books enjoyed by diverse team members spread across the USA, Mexico, and India. As a global and inclusive company, we believe that diversity in …

World Book Day: Diverse Reads Recommended by Our Global Team Read More »

We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer …

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards Read More »

We are thrilled to announce the successful relocation of our Mexico City contact centerto its new home in the vibrant heart of Polanco, an upscale neighborhood within Ciudad de México (CDMX). This marks a significant milestone for us as we continue to ensure efficient operations and enhance our services to better serve our clients. Situated …

Our New Contact Center Location in Polanco, Mexico City! Read More »

Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How …

6 Key Factors to Consider When Choosing the Right BPO Partner for Your Business Read More »