In a move that underscores our dedication to innovation, Avantive Solutions proudly announces the appointment of Amy Brennan as the company’s first Chief Artificial Intelligence Officer (CAIO.) Amy’s new role is pivotal in recognizing the transformative power of AI in the contact center space, emphasizing our commitment to reshaping customer experience and strategic sales. Artificial …
At Avantive Solutions, we believe in the power of collective action and unity; bringing together our global teams to make a positive impact on the world. In the spirit of giving back, we recently embarked on a company-wide initiative called “Paws & Purpose,” connecting our global teams through a shared commitment to animal welfare. Our team in Guadalajara …
Avantive Solutions’ Global Commitment to Animal Welfare Read More »
Discover valuable insights on branded calling in a recent Telecom Reseller Podcast episode featuring Avantive Solutions CEO, Frank Pettinato. Frank and Doug Green discuss the misconceptions surrounding branded calling, emphasizing strategic decision-making and careful consideration for maximum ROI and customer impact. Learn how to transform your customer communication into a seamless, engaging experience by understanding …
Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand …
Case Study- Branded Calling Strategy in the Customer Journey Read More »
Our very own CEO, Frank Pettinato, is headed to PACE ACX in Charlotte and teaming up with industry expert Rebekah Johnson, Founder & CEO of Numeracle, for the Customer Engagement breakout session “To Brand or Not to Brand: Integrating a Branding Strategy Without Breaking the Bank.” Branded calling, an innovative technology allowing caller name, logo, and custom …
Exploring Branded Calling Strategies at PACE ACX Read More »
Despite the challenging decline in automotive sales during 2021-2023, our appointment-setting program emerged as a powerful catalyst for success. With a focused approach, our engagement team in Guadalajara, Mexico, boosted dealer appointments and achieved higher appointment show rates. In less than a year, we achieved a remarkable 57% increase in sales appointments, surpassing partner goals …
Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. By combining data, visualization, and humanization, each customer interaction becomes a catalyst for meaningful experiences and unrivaled success. However, many companies fail to fully leverage the potential of …
Voice to Visualization: Powering Actionable Insights with Voice Read More »
In this Tuesday Talks podcast, Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato, explore insights from the 2023 Call & Contact Center Expo to uncover the impact of call blocking and labeling and enhance outreach strategies through transformative Master Class sessions on identity management, number reputation solutions, and best …
Podcast: Optimizing Call Center Dialing Strategies Read More »
In today’s competitive economy, organizations can have a hard time finding the right quantity of talent with the right expertise to support their evolving customer experience and sales initiatives. Outsourcing has become a critical strategy for solving this talent gap and expanding operations to improve the bottom line and enhance the customer experience. In this …
Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach …
Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign Read More »
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