We asked our CX teams, contact center professionals, and industry experts: “What are the top initiatives that need to be prioritized in the coming year, and how should companies prepare for them?” “Employee engagement is the main ingredient in making customer experience a competitive advantage. As we look toward 2025, customer experience leaders must recognize […]
Top CX Initiatives for 2025: Expert Advice and Insights Read More »
Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep
Leveling Up Your Workforce: The Power of Gamification for Employee Improvement Read More »
Every year, millions of prescriptions go unfilled, and countless patients skip or misuse their medications. This widespread medication non-adherence worsens health conditions, leads to avoidable hospital visits, and drives up healthcare costs. Despite advances in modern medicine, the simple act of taking prescribed medications remains a significant hurdle. The solution might come from an unexpected
Boosting Medication Adherence with Contact Center Solutions Read More »
We hosted our annual Rewards & Recognition Event in Noida to honor the outstanding contributions of our employees. Their expertise drives the success of our India-based Global Capability Centre (GCC), which plays a vital role in delivering world-class contact center services and back-office solutions. A Night of Celebration The evening began with a reflection on
Celebrating Excellence at Noida Rewards & Recognition Event Read More »
Seasonal peaks can make or break a brand’s customer loyalty, especially when demand is high, and expectations are higher. Whether it’s holiday shopping or tax season, these surges in customer inquiries can strain resources and impact the quality of service. However, with the right operational strategies, brands can turn these high-demand periods into opportunities to
Seasonal Peaks, Seamless Service: Your Guide to Success Read More »
We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business! Amy’s deep expertise in artificial intelligence and machine learning has set new
Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year Read More »
In this Q&A, Michael Ferrari, Chief Customer Officer at Avantive Solutions, shares his insights on “blendshoring,” an innovative approach to contact center outsourcing that combines multiple geographic locations to optimize customer service and sales solutions. Michael explains how blendshoring differs from traditional outsourcing models, its impact on innovation, and how it contributes to better customer
Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer Read More »
At Avantive Solutions, our commitment to fostering a vibrant workplace culture shines through our global celebrations, uniting our teams across borders. Recently, our contact center teams celebrated Diwali and some fun Halloween festivities. Diwali In Noida, our team embraced the spirit of Diwali with colorful decorations throughout the office. They created a festive atmosphere that
Lights and Frights: Global Celebrations Read More »
As Halloween approaches, you don’t just have ghosts and goblins to worry about—bad customer experiences can haunt your business long after October ends. Even a single poor interaction can send loyal customers running. Fortunately, the right contact center solutions can turn these scary customer experience (CX) issues into sweet experiences that keep customers coming back.
No Tricks, Just Treats: Delivering Sweet Customer Experiences Read More »
At Avantive Solutions, we celebrated this year’s Customer Service Week with the theme “Above & Beyond,” and our teams truly delivered. Across our global locations—from call centers in Mexico, the US, and India, to our dedicated remote employees—our customer service, customer care, and sales teams showed off their creativity and team spirit throughout the week.
Going Above & Beyond: A Recap of Customer Service Week Read More »
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