Outsourcing is Booming in South Africa

South Africa has become a very attractive destination for outsourcing due to its large English-speaking population, affordable labor costs, and technology. By outsourcing your business processes to overseas you can enjoy significant cost savings and high-quality work without having to invest in additional infrastructure or training costs associated with hiring local staff members.

Here’s a look at a few benefits of outsourcing business services and operations to South Africa:

1. Large Talent Pool

South Africa is an excellent location for BPO because of its large talent pool. It’s in the top 25 most populated nations in the world and has some of the highest rates of English fluency with millions of bilingual speakers. Outsourcing clients find that South African associates demonstrate high empathy levels perfect for customer support and have a neutral accent that is appreciated by customers in North America, Europe, and Australia. South Africans also have a cultural affinity with these countries since many follow their pop culture, media, and holidays.

2. Tech-Savvy and Modern

South Africa doesn’t just have a high-quality talent pool, the country is also modern and tech-savvy. It is one of the most advanced countries when it comes to Artificial Intelligence (AI) and Machine Learning. Its government even created its own AI task force and invested millions into improving infrastructure that ensures reliable internet and telecommunications services so that it can compete with other nations on a global stage.

3. Financially Competitive

The government’s taxation incentives and the country’s lower cost of living make it more financially competitive than some other countries that were previously popular outsourcing hubs. The cost of outsourcing to South Africa is comparable to the Philippines, but significantly lower than costs in the United States, United Kingdom, and Australia.

Why We Work There

South Africa is a valuable location within the BPO space. Operations are structured to provide 24/7/365 support with customized solutions. The talent in Durban and Cape Town excels at customer service, IT, lead generation, and human resources. They’re also experts in financial services, telecom solutions, and back-office channels.

Whether you’re looking for a specific skill set or need to make sure your business stays financially competitive, reach out to see if South Africa is the right fit. We’re ready to find you the location and experience you need to succeed. Learn more about outsourcing to South Africa and add to the discussion on LinkedIn

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