Our very own CEO, Frank Pettinato, is headed to PACE ACX in Charlotte and teaming up with industry expert Rebekah Johnson, Founder & CEO of Numeracle, for the Customer Engagement breakout session “To Brand or Not to Brand: Integrating a Branding Strategy Without Breaking the Bank.” Branded calling, an innovative technology allowing caller name, logo, and custom […]
Exploring Branded Calling Strategies at PACE ACX Read More »
We’re thrilled to share the heartwarming success of our recent employee donations at McAuliffe Elementary in Tulsa. Teaming up with RealPurpose.org, our collective efforts have made a significant difference in the lives of students and staff. Our employees generously provided individual supply donations, from notebooks to art supplies, addressing immediate needs and fostering a supportive learning
Employee Donations Empower McAuliffe Elementary in Tulsa Read More »
Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness
Voice to Visualization: Powering Actionable Insights with Voice Read More »
In this Tuesday Talks podcast, Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato, explore insights from the 2023 Call & Contact Center Expo to uncover the impact of call blocking and labeling and enhance outreach strategies through transformative Master Class sessions on identity management, number reputation solutions, and best
Podcast: Optimizing Call Center Dialing Strategies Read More »
Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach
Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign Read More »
“Best Practices for Dialing Strategies, Contact Strategy, & Campaign” masterclasses will be presented by the team from Numeracle and Avantive Solutions at Call & Contact Center Expo on Wednesday, April 26 and Thursday, April 27, 2023, at 1pm in Booth #10048, directly across from Numeracle Booth #10054.Registration to attend the live courses is available at: https://www.numeracle.com/master-classes.
Call Contact Center Expo Read More »
We are excited to announce that Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service. Josue has been instrumental to Avantive Solutions’ expansion by helping to grow our Latin American operations and establish
Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year Read More »
Our CEO Frank Pettinato sat down with Christa Heibel of CH Consulting Group to discuss the latest industry trends and how Avantive Solutions is using artificial intelligence to assist our agents, machine learning to improve performance, automated chatbots for efficient recruiting, and outbound expertise to improve medication adherence. Watch the video to learn more about our innovative
CEO Frank Pettinato: Guest on Contact Center Conversation Read More »
We are happy to announce that seasoned HR leader Julie Via has joined our Avantive Solutions team as Senior Human Resources Director at our corporate headquarters in Tulsa, Oklahoma. Julie comes to Avantive with more than 20 years of human resources (HR) experience as a strategic business partner to executive teams and business unit managers.
Avantive Solutions Welcomes New Senior Human Resources Director Read More »
“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Tools like artificial intelligence and machine learning can help analyze customer needs, behaviors, intent, and actions but the “human touch” is still critical in providing a satisfying customer experience. In the latest issue of CIOReview, our CEO
Blending Technology with Human Touch to Drive Customer Engagement Read More »
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