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boosting call center performance with AI

Case Study: Boosting Call Center Performance with AI

We recognize the traditional perception of call centers as mere cost centers. However, armed with innovative technology, we’ve reshaped this narrative, turning these essential operations into strategic assets. Unlocking the Power of AI-Powered Speech Analytics We’ve harnessed the immense capabilities of AI-powered speech analytics to unlock invaluable insights hidden within customer-agent interactions. By diving into …

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Utilizing Call Analytics

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment. The …

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Utilizing Rich Call Data to Present Brand Identity

Chief Product Officer, Anis Jaffer, will be joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology behind Rich Call Data and how it contributes to a brand’s presence and identity. They will explore how it is currently rolling out and the learned lessons to expect with its implementation. Read More

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Forbes.com: “Celebrate More, Tolerate Less”

“By focusing on essential behaviors, celebrating positive behaviors and holding employees accountable, you encourage your employees to rise to meet expectations and, in turn, drive your business forward.” read the latest article on Forbes.com by Avantive Solutions CEO Frank Pettinato. Read More

Bronze Winner

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

We are excited to announce that Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service. Josue has been instrumental to Avantive Solutions’ expansion by helping to grow our Latin American operations and establish …

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CEO Frank Pettinato: Guest on Contact Center Conversation

Our CEO Frank Pettinato sat down with Christa Heibel of CH Consulting Group to discuss the latest industry trends and how Avantive Solutions is using artificial intelligence to assist our agents, machine learning to improve performance, automated chatbots for efficient recruiting, and outbound expertise to improve medication adherence. Watch the video to learn more about our innovative …

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Avantive Solutions Welcomes New Senior Human Resources Director

We are happy to announce that seasoned HR leader Julie Via has joined our Avantive Solutions team as Senior Human Resources Director at our corporate headquarters in Tulsa, Oklahoma. Julie comes to Avantive with more than 20 years of human resources (HR) experience as a strategic business partner to executive teams and business unit managers. …

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Blending Technology with Human Touch to Drive Customer Engagement

“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Tools like artificial intelligence and machine learning can help analyze customer needs, behaviors, intent, and actions but the “human touch” is still critical in providing a satisfying customer experience. In the latest issue of CIOReview, our CEO …

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