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Author name: jarvis

Decline to Excellence

From Decline to Excellence: Seizing the Opportunity in Customer Experience

All, CX, Thought Leadsership /

According to Forrester’s 2024 US Customer Experience Index rankings, customer experience (CX) is experiencing a significant downturn, marking its lowest point in years with three consecutive years of decline. While this trend is troubling, it presents a unique opportunity for brands and contact centers to distinguish themselves by delivering outstanding CX. The Current Landscape of […]

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From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client

All, Case Studies, Telecom /

Switching from older technologies like DSL to new fiber internet options should be an easy choice, but convincing customers to make the leap can be challenging due to concerns about service disruptions and the hassle of switching. Our client, a leading telecommunications provider, faced this hurdle as they aimed to accelerate fiber internet adoption among

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Case Study: Seamless Contact Center Vendor Transition with Rapid Results

All, Case Studies, Healthcare /

Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client,

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Contact-Center-Agent

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

AI, All, Sales /

By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these

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Mexico

Mexico Emerges as the Premier Call Center Outsourcing Destination

All, Blendshoring, Contact Centers /

Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive

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Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

All, Awards, Case Studies, Telecom /

We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this

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MCC-Podcast

Podcast: Enhance Your Contact Center Strategy with Blendshoring

All, Blendshoring, Sales, Thought Leadsership /

Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that

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Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

All, Blendshoring /

In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring Blendshoring, also known

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Inbound Sales Case Study

Case Study: Successful Launch of an Inbound Sales Campaign

All, Case Studies, Sales, Telecom /

Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.

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