At Avantive Solutions, we celebrated this year’s Customer Service Week with the theme “Above & Beyond,” and our teams truly delivered. Across our global locations—from call centers in Mexico, the US, and India, to our dedicated remote employees—our customer service, customer care, and sales teams showed off their creativity and team spirit throughout the week. […]
Going Above & Beyond: A Recap of Customer Service Week Read More »
Social media has evolved into an essential part of our lives. For many people, it serves as a go-to source for news and a way to connect with people around the world who share similar interests. Social media platforms also create a direct communication channel between brands and consumers, allowing for seamless feedback, support, and
How Social Media and Contact Centers Work Together to Improve Customer Experience Read More »
According to Forrester’s 2024 US Customer Experience Index rankings, customer experience (CX) is experiencing a significant downturn, marking its lowest point in years with three consecutive years of decline. While this trend is troubling, it presents a unique opportunity for brands and contact centers to distinguish themselves by delivering outstanding CX. The Current Landscape of
From Decline to Excellence: Seizing the Opportunity in Customer Experience Read More »
Switching from older technologies like DSL to new fiber internet options should be an easy choice, but convincing customers to make the leap can be challenging due to concerns about service disruptions and the hassle of switching. Our client, a leading telecommunications provider, faced this hurdle as they aimed to accelerate fiber internet adoption among
From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client Read More »
We’re excited to share some big news: we’ve moved our Tulsa headquarters and contact center to an awesome new location! Our new office is just 10 minutes away from the old one and offers better amenities and perks for our employees. This strategic move will help set us up for success as we continue to
Moving to a New Home in Tulsa! Read More »
Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client,
Case Study: Seamless Contact Center Vendor Transition with Rapid Results Read More »
By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these
AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction Read More »
Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive
Mexico Emerges as the Premier Call Center Outsourcing Destination Read More »
We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this
Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023 Read More »
Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that
Podcast: Enhance Your Contact Center Strategy with Blendshoring Read More »
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