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Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who […]

Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep