We are deeply committed to creating a positive impact not just in business but in the communities where we work and live. Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work […]
Mexico City Contact Center Supports Local Organization Read More »
We’re thrilled to share that Lauren Mastrojohn, our Director of Client Success, has been honored with the Silver award for Customer Service Leader of the Year at the 19th annual Stevie® Awards for Sales & Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center,
Lauren Wins Stevie® Award for Customer Service Leader of the Year Read More »
February is a time for love and connection. It’s an opportunity to make customers adore your brand through exceptional customer service. From friendly conversations to seamless support, every interaction counts. Delivering great customer care builds satisfaction and loyalty. The Decline of Customer Experience and How to Fix It? Service standards have dropped, creating a chance
How to Win Your Customers’ Hearts with Exceptional Service Read More »
Your contact center vendor checked the boxes, but they are now supporting your efforts. Imagine where you would be with a team that actively helped you drive growth and hit goals. It’s time to ditch your vendor and partner smarter. Your contact center vendor should be more than a service provider; they should be a
Ditch your Vendor. Partner Smarter. Read More »
We asked our CX teams, contact center professionals, and industry experts: “What are the top initiatives that need to be prioritized in the coming year, and how should companies prepare for them?” “Employee engagement is the main ingredient in making customer experience a competitive advantage. As we look toward 2025, customer experience leaders must recognize
Top CX Initiatives for 2025: Expert Advice and Insights Read More »
Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep
Leveling Up Your Workforce: The Power of Gamification for Employee Improvement Read More »
Every year, millions of prescriptions go unfilled, and countless patients skip or misuse their medications. This widespread medication non-adherence worsens health conditions, leads to avoidable hospital visits, and drives up healthcare costs. Despite advances in modern medicine, the simple act of taking prescribed medications remains a significant hurdle. The solution might come from an unexpected
Boosting Medication Adherence with Contact Center Solutions Read More »
We hosted our annual Rewards & Recognition Event in Noida to honor the outstanding contributions of our employees. Their expertise drives the success of our India-based Global Capability Centre (GCC), which plays a vital role in delivering world-class contact center services and back-office solutions. A Night of Celebration The evening began with a reflection on
Celebrating Excellence at Noida Rewards & Recognition Event Read More »
Seasonal peaks can make or break a brand’s customer loyalty, especially when demand is high, and expectations are higher. Whether it’s holiday shopping or tax season, these surges in customer inquiries can strain resources and impact the quality of service. However, with the right operational strategies, brands can turn these high-demand periods into opportunities to
Seasonal Peaks, Seamless Service: Your Guide to Success Read More »
We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business! Amy’s deep expertise in artificial intelligence and machine learning has set new
Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year Read More »
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