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No Tricks, Just Treats: Delivering Sweet Customer Experiences

All, CX /

As Halloween approaches, you don’t just have ghosts and goblins to worry about—bad customer experiences can haunt your business long after October ends. Even a single poor interaction can send loyal customers running. Fortunately, the right contact center solutions can turn these scary customer experience (CX) issues into sweet experiences that keep customers coming back. […]

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Customer service week theme

Going Above & Beyond: A Recap of Customer Service Week

All, Contact Centers /

At Avantive Solutions, we celebrated this year’s Customer Service Week with the theme “Above & Beyond,” and our teams truly delivered. Across our global locations—from call centers in Mexico, the US, and India, to our dedicated remote employees—our customer service, customer care, and sales teams showed off their creativity and team spirit throughout the week.

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How Social Media and Contact Centers Work Together to Improve Customer Experience

All, CX /

Social media has evolved into an essential part of our lives. For many people, it serves as a go-to source for news and a way to connect with people around the world who share similar interests. Social media platforms also create a direct communication channel between brands and consumers, allowing for seamless feedback, support, and

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Decline to Excellence

From Decline to Excellence: Seizing the Opportunity in Customer Experience

All, CX, Thought Leadsership /

According to Forrester’s 2024 US Customer Experience Index rankings, customer experience (CX) is experiencing a significant downturn, marking its lowest point in years with three consecutive years of decline. While this trend is troubling, it presents a unique opportunity for brands and contact centers to distinguish themselves by delivering outstanding CX. The Current Landscape of

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From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client

All, Case Studies, Telecom /

Switching from older technologies like DSL to new fiber internet options should be an easy choice, but convincing customers to make the leap can be challenging due to concerns about service disruptions and the hassle of switching. Our client, a leading telecommunications provider, faced this hurdle as they aimed to accelerate fiber internet adoption among

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Case Study: Seamless Contact Center Vendor Transition with Rapid Results

All, Case Studies, Healthcare /

Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client,

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Contact-Center-Agent

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

AI, All, Sales /

By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these

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Mexico

Mexico Emerges as the Premier Call Center Outsourcing Destination

All, Blendshoring, Contact Centers /

Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive

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Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

All, Awards, Case Studies, Telecom /

We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this

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