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Case Studies

From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client

Switching from older technologies like DSL to new fiber internet options should be an easy choice, but convincing customers to make the leap can be challenging due to concerns about service disruptions and the hassle of switching. Our client, a leading telecommunications provider, faced this hurdle as they aimed to accelerate fiber internet adoption among […]

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Case Study: Seamless Contact Center Vendor Transition with Rapid Results

Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client,

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Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this

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Inbound Sales Case Study

Case Study: Successful Launch of an Inbound Sales Campaign

Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.

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Pet-Recovery

Leveraging Branded Calling to Build Trust and Increase Customer Engagement

With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centers, are turning to innovative solutions such as branded calling. This blog explores the strategic concept of branded calling and its profound impact

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Case-Study-Branded-Calling-Strategy

Case Study: Branded Calling Strategy in the Customer Journey

Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand

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boosting call center performance with AI

Case Study: Boosting Call Center Performance with AI

We recognize the traditional perception of call centers as mere cost centers. However, armed with innovative technology, we’ve reshaped this narrative, turning these essential operations into strategic assets. Unlocking the Power of AI-Powered Speech Analytics We’ve harnessed the immense capabilities of AI-powered speech analytics to unlock invaluable insights hidden within customer-agent interactions. By diving into

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Utilizing Call Analytics

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment. The

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