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Blendshoring

Blendshoring Q&A

Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer

All, Blendshoring, Thought Leadsership /

In this Q&A, Michael Ferrari, Chief Customer Officer at Avantive Solutions, shares his insights on “blendshoring,” an innovative approach to contact center outsourcing that combines multiple geographic locations to optimize customer service and sales solutions. Michael explains how blendshoring differs from traditional outsourcing models, its impact on innovation, and how it contributes to better customer […]

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Mexico

Mexico Emerges as the Premier Call Center Outsourcing Destination

All, Blendshoring, Contact Centers /

Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive

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MCC-Podcast

Podcast: Enhance Your Contact Center Strategy with Blendshoring

All, Blendshoring, Sales, Thought Leadsership /

Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that

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Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

All, Blendshoring /

In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring Blendshoring, also known

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