Technology Archives - Avantive Solutions

Voice to Visualization: Powering Actionable Insights with Voice

Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness […]

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Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

All, Branded Calling, Technology / jarvis

Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach

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Utilizing Rich Call Data to Present Brand Identity

All, Branded Calling, Technology / manjit

Chief Product Officer, Anis Jaffer, will be joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology behind Rich Call Data and how it contributes to a brand’s presence and identity. They will explore how it is currently rolling out and the learned lessons to expect with its implementation. Read More

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Community Insight- RCD Technology

All, Blendshoring, Technology / manjit

Join host Craig Sell for the latest PACE Community Insight: Rich Call Data (RCD)Technology. Frank Pettinato, Chief Executive Officer of Avantive Solutions and Rebekah Johnson, Founder and CEO of Numeracle, discuss how businesses can leverage Rich Call Data technology to display a brand name and logo to their customers. We cover the bases from what

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Blending Technology with Human Touch to Drive Customer Engagement

All, Technology, Thought Leadsership / manjit

“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Tools like artificial intelligence and machine learning can help analyze customer needs, behaviors, intent, and actions but the “human touch” is still critical in providing a satisfying customer experience. In the latest issue of CIOReview, our CEO

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Blending Technology with Human Touch to Drive Customer Engagement

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Voice to Visualization: Powering Actionable Insights with Voice

Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

Utilizing Rich Call Data to Present Brand Identity

Community Insight- RCD Technology

Blending Technology with Human Touch to Drive Customer Engagement

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