Seasonal peaks can make or break a brand’s customer loyalty, especially when demand is high, and expectations are higher. Whether it’s holiday shopping or tax season, these surges in customer inquiries can strain resources and impact the quality of service. However, with the right operational strategies, brands can turn these high-demand periods into opportunities to […]
Seasonal Peaks, Seamless Service: Your Guide to Success Read More »
We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business! Amy’s deep expertise in artificial intelligence and machine learning has set new
Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year Read More »
In this Q&A, Michael Ferrari, Chief Customer Officer at Avantive Solutions, shares his insights on “blendshoring,” an innovative approach to contact center outsourcing that combines multiple geographic locations to optimize customer service and sales solutions. Michael explains how blendshoring differs from traditional outsourcing models, its impact on innovation, and how it contributes to better customer
Understanding “Blendshoring”: Q&A with Michael Ferrari, Chief Customer Officer Read More »
At Avantive Solutions, our commitment to fostering a vibrant workplace culture shines through our global celebrations, uniting our teams across borders. Recently, our contact center teams celebrated Diwali and some fun Halloween festivities. Diwali In Noida, our team embraced the spirit of Diwali with colorful decorations throughout the office. They created a festive atmosphere that
Lights and Frights: Global Celebrations Read More »
As Halloween approaches, you don’t just have ghosts and goblins to worry about—bad customer experiences can haunt your business long after October ends. Even a single poor interaction can send loyal customers running. Fortunately, the right contact center solutions can turn these scary customer experience (CX) issues into sweet experiences that keep customers coming back.
No Tricks, Just Treats: Delivering Sweet Customer Experiences Read More »
At Avantive Solutions, we celebrated this year’s Customer Service Week with the theme “Above & Beyond,” and our teams truly delivered. Across our global locations—from call centers in Mexico, the US, and India, to our dedicated remote employees—our customer service, customer care, and sales teams showed off their creativity and team spirit throughout the week.
Going Above & Beyond: A Recap of Customer Service Week Read More »
Social media has evolved into an essential part of our lives. For many people, it serves as a go-to source for news and a way to connect with people around the world who share similar interests. Social media platforms also create a direct communication channel between brands and consumers, allowing for seamless feedback, support, and
How Social Media and Contact Centers Work Together to Improve Customer Experience Read More »
According to Forrester’s 2024 US Customer Experience Index rankings, customer experience (CX) is experiencing a significant downturn, marking its lowest point in years with three consecutive years of decline. While this trend is troubling, it presents a unique opportunity for brands and contact centers to distinguish themselves by delivering outstanding CX. The Current Landscape of
From Decline to Excellence: Seizing the Opportunity in Customer Experience Read More »
Switching from older technologies like DSL to new fiber internet options should be an easy choice, but convincing customers to make the leap can be challenging due to concerns about service disruptions and the hassle of switching. Our client, a leading telecommunications provider, faced this hurdle as they aimed to accelerate fiber internet adoption among
From Hurdles to High-Speed: How We Boosted Fiber Adoption for a Telecom Client Read More »
We’re excited to share some big news: we’ve moved our Tulsa headquarters and contact center to an awesome new location! Our new office is just 10 minutes away from the old one and offers better amenities and perks for our employees. This strategic move will help set us up for success as we continue to
Moving to a New Home in Tulsa! Read More »
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