AI Archives - Avantive Solutions

What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

AI, All, Contact Centers, CX, Sales / jarvis

AI-powered contact center training tools are changing how new hires ramp up. Your customers don’t know that an agent is just out of training. They know they want fast, competent, human help. Yet most training programs still rely on outdated methods that don’t prepare agents for the realities of live customer interactions. By 2034, Millennials, […]

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AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

AI, All, Sales / jarvis

By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these

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Unlocking the Power of AI: Advancing Education and Business in Maryland

AI, All, Thought Leadsership / jarvis

At a recent Maryland State Ways and Means Committee hearing, Amy Brennan, our Chief AI Officer and COO, delivered compelling testimony on the critical role of AI in shaping the future of education and business. Her insights shed light on two significant state bills aimed at advancing AI implementation and its profound impact on various sectors.

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Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

AI, All, News / jarvis

In a move that underscores our dedication to innovation, Avantive Solutions proudly announces the appointment of Amy Brennan as the company’s first Chief Artificial Intelligence Officer (CAIO.) Amy’s new role is pivotal in recognizing the transformative power of AI in the contact center space, emphasizing our commitment to reshaping customer experience and strategic sales. Artificial

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Staying Customer-Centric during Downturns

AI, All, CX, Thought Leadsership / manjit

The customer experience (CX) is a critical component of any effective business strategy and customers hold the key to a successful business in any financial climate, yet during economic downturns, CX is often sacrificed to cut costs. So right now, when experts are warning us about a global recession, how can you manage the balancing

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What If Your Contact Center Agents Could Perform Like Pros in Half the Time?

AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

Unlocking the Power of AI: Advancing Education and Business in Maryland

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

Staying Customer-Centric during Downturns

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