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6 Key Factors to Consider When Choosing the Right BPO Partner for Your Business

All, Contact Centers /

Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How […]

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Amy Bernan in Meryland

Unlocking the Power of AI: Advancing Education and Business in Maryland

AI, All, Thought Leadsership /

At a recent Maryland State Ways and Means Committee hearing, Amy Brennan, our Chief AI Officer and COO, delivered compelling testimony on the critical role of AI in shaping the future of education and business. Her insights shed light on two significant state bills aimed at advancing AI implementation and its profound impact on various sectors.

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India Business Investment

India’s Leading Role in Global Outsourcing Success

All, Contact Centers, India /

Outsourcing remains a pivotal business strategy, and India stands as a longstanding industry frontrunner. Leveraging its renowned technological prowess, highly skilled labor force, and economical offerings, India emerges as the top choice for enterprises seeking operational efficiency and heightened productivity. Statista forecasts a significant 9.96% growth in India’s BPO market over the forthcoming four years,

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Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security

All, News /

Avantive Solutions commits to implementing and upholding top-tier security practices to ensure our clients’ data stays safe and secure. In line with this ongoing effort, we are pleased to announce the successful completion of our SOC 2 report. The examination was conducted by A-LIGN, a technology-enabled security and compliance firm trusted by more than 4,000 global organizations to

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Chief AI Officer

Amy Brennan Named Chief Artificial Intelligence Officer, Paving the Way for Contact Center Innovation

AI, All, News /

In a move that underscores our dedication to innovation, Avantive Solutions proudly announces the appointment of Amy Brennan as the company’s first Chief Artificial Intelligence Officer (CAIO.) Amy’s new role is pivotal in recognizing the transformative power of AI in the contact center space, emphasizing our commitment to reshaping customer experience and strategic sales. Artificial

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Avantive Solutions’ Global Commitment to Animal Welfare

All, Giving Back, News /

At Avantive Solutions, we believe in the power of collective action and unity; bringing together our global teams to make a positive impact on the world. In the spirit of giving back, we recently embarked on a company-wide initiative called “Paws & Purpose,” connecting our global teams through a shared commitment to animal welfare. Our team in Guadalajara

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Decoding Branded Calling with Telecom Reseller

All, Branded Calling /

Discover valuable insights on branded calling in a recent Telecom Reseller Podcast episode featuring Avantive Solutions CEO, Frank Pettinato. Frank and Doug Green discuss the misconceptions surrounding branded calling, emphasizing strategic decision-making and careful consideration for maximum ROI and customer impact. Learn how to transform your customer communication into a seamless, engaging experience by understanding

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Case-Study-Branded-Calling-Strategy

Case Study: Branded Calling Strategy in the Customer Journey

All, Branded Calling, Case Studies /

Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand

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