CX

February is a time for love and connection. It’s an opportunity to make customers adore your brand through exceptional customer service. From friendly conversations to seamless support, every interaction counts. Delivering great customer care builds satisfaction and loyalty. The Decline of Customer Experience and How to Fix It? Service standards have dropped, creating a chance […]

Seasonal peaks can make or break a brand’s customer loyalty, especially when demand is high, and expectations are higher. Whether it’s holiday shopping or tax season, these surges in customer inquiries can strain resources and impact the quality of service. However, with the right operational strategies, brands can turn these high-demand periods into opportunities to

As Halloween approaches, you don’t just have ghosts and goblins to worry about—bad customer experiences can haunt your business long after October ends. Even a single poor interaction can send loyal customers running. Fortunately, the right contact center solutions can turn these scary customer experience (CX) issues into sweet experiences that keep customers coming back.

Social media has evolved into an essential part of our lives. For many people, it serves as a go-to source for news and a way to connect with people around the world who share similar interests. Social media platforms also create a direct communication channel between brands and consumers, allowing for seamless feedback, support, and

Are you ready to take your customer engagement to the next level? Our free report, “Top 10 Contact Center Trends in 2024: Unveiling the Future of Customer Engagement,” is your guidebook to providing a future of exceptional experiences. In this sneak peek, we’ll unveil some key trends that are poised to reshape customer engagement this

The future of customer experience is here, and it’s time for brands to achieve competitive differentiation. In the latest issue of CX Insights digital magazine, we discuss how incorporating machine learning and artificial intelligence technology into your CX initiatives can help you deliver even more personalized customer experiences. “Some people hear ‘artificial intelligence’ and think