If Customer Experience (CX) had a playlist, 2025 was on shuffle. Some tracks played on repeat. Others got skipped quickly. Artificial Intelligence (AI) had a few number-one hits, but not every remix landed. This is our CX Wrapped: the trends everyone talked about, the ones that flopped, and what leaders will focus on in 2026 […]
CX in 2025: The Hits, Misses, and What’s Next Read More »
Artificial intelligence (AI) is already transforming how contact centers and BPO providers deliver customer experience (CX). From training and workforce optimization to quality monitoring and dialing strategies, automation is becoming part of the everyday playbook. How do leaders harness the power of AI without losing sight of the people behind every interaction? That balance was
AI-powered contact center training tools are changing how new hires ramp up. Your customers don’t know that an agent is just out of training. They know they want fast, competent, human help. Yet most training programs still rely on outdated methods that don’t prepare agents for the realities of live customer interactions. By 2034, Millennials,
What If Your Contact Center Agents Could Perform Like Pros in Half the Time? Read More »
More than 66% of U.S. households own a pet. That’s over 86 million homes where animals are treated like family. When something goes wrong with a pet product or service, emotions can run high. Whether it’s a broken smart feeder or a missing pet, fast and caring support makes all the difference. For petcare and
Why Petcare Customer Support Is Essential for Pet Owners & Businesses Read More »
Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who
Why Empathy-Driven Contact Centers Deliver Better CX and Better Results Read More »
February is a time for love and connection. It’s an opportunity to make customers adore your brand through exceptional customer service. From friendly conversations to seamless support, every interaction counts. Delivering great customer care builds satisfaction and loyalty. The Decline of Customer Experience and How to Fix It? Service standards have dropped, creating a chance
How to Win Your Customers’ Hearts with Exceptional Service Read More »
Your contact center vendor checked the boxes, but they are now supporting your efforts. Imagine where you would be with a team that actively helped you drive growth and hit goals. It’s time to ditch your vendor and partner smarter. Your contact center vendor should be more than a service provider; they should be a
Ditch your Vendor. Partner Smarter. Read More »
We asked our CX teams, contact center professionals, and industry experts: “What are the top initiatives that need to be prioritized in the coming year, and how should companies prepare for them?” “Employee engagement is the main ingredient in making customer experience a competitive advantage. As we look toward 2025, customer experience leaders must recognize
Top CX Initiatives for 2025: Expert Advice and Insights Read More »
Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep
Leveling Up Your Workforce: The Power of Gamification for Employee Improvement Read More »
Seasonal peaks can make or break a brand’s customer loyalty, especially when demand is high, and expectations are higher. Whether it’s holiday shopping or tax season, these surges in customer inquiries can strain resources and impact the quality of service. However, with the right operational strategies, brands can turn these high-demand periods into opportunities to
Seasonal Peaks, Seamless Service: Your Guide to Success Read More »
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