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Decoding Branded Calling with Telecom Reseller

Discover valuable insights on branded calling in a recent Telecom Reseller Podcast episode featuring Avantive Solutions CEO, Frank Pettinato. Frank and Doug Green discuss the misconceptions surrounding branded calling, emphasizing strategic decision-making and careful consideration for maximum ROI and customer impact. Learn how to transform your customer communication into a seamless, engaging experience by understanding …

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Case Study- Branded Calling Strategy in the Customer Journey

Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand …

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RevvingUpSuccess

Revving Up Success Use Case

The automotive industry experienced a turbulent period from 2021 to 2023, marked by declining sales and economic uncertainties. However, amidst these challenges, our appointment-setting program in Guadalajara, Mexico, emerged as a beacon of success. Through a strategic and focused approach, our team not only weathered the storm but also thrived, driving remarkable results and exceeding …

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Voice-to-Visualization

Voice to Visualization: Powering Actionable Insights with Voice

Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness …

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Optimizing Call Center Dialing Strategies

Podcast: Optimizing Call Center Dialing Strategies

In this Tuesday Talks podcast, Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato, explore insights from the 2023 Call & Contact Center Expo to uncover the impact of call blocking and labeling and enhance outreach strategies through transformative Master Class sessions on identity management, number reputation solutions, and best …

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The Global Guide to Outsourcing

In today’s competitive economy, organizations can have a hard time finding the right quantity of talent with the right expertise to support their evolving customer experience and sales initiatives. Outsourcing has become a critical strategy for solving this talent gap and expanding operations to improve the bottom line and enhance the customer experience. In this …

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Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign

Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach …

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boosting call center performance with AI

Case Study: Boosting Call Center Performance with AI

We recognize the traditional perception of call centers as mere cost centers. However, armed with innovative technology, we’ve reshaped this narrative, turning these essential operations into strategic assets. Unlocking the Power of AI-Powered Speech Analytics We’ve harnessed the immense capabilities of AI-powered speech analytics to unlock invaluable insights hidden within customer-agent interactions. By diving into …

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Utilizing Call Analytics

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment. The …

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