We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this …
Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023 Read More »
Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach …
Podcast: Enhance Your Contact Center Strategy with Blendshoring Read More »
In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring Blendshoring, also known …
Blendshoring: Leveraging Geographic Diversity in BPOs Read More »
Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration. …
Case Study: Successful Launch of an Inbound Sales Campaign Read More »
With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centers, are turning to innovative solutions such as branded calling. This blog explores the strategic concept of branded calling and its profound impact …
Leveraging Branded Calling to Build Trust and Increase Customer Engagement Read More »
Are you ready to take your customer engagement to the next level? Our free report, “Top 10 Contact Center Trends in 2024: Unveiling the Future of Customer Engagement,” is your guidebook to providing a future of exceptional experiences. In this sneak peek, we’ll unveil some key trends that are poised to reshape customer engagement this …
Innovative Strategies for Enhanced Customer Engagement Read More »
Discover valuable insights on branded calling in a recent Telecom Reseller Podcast episode featuring Avantive Solutions CEO, Frank Pettinato. Frank and Doug Green discuss the misconceptions surrounding branded calling, emphasizing strategic decision-making and careful consideration for maximum ROI and customer impact. Learn how to transform your customer communication into a seamless, engaging experience by understanding …
Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand …
Case Study: Branded Calling Strategy in the Customer Journey Read More »
The automotive industry experienced a turbulent period from 2021 to 2023, marked by declining sales and economic uncertainties. However, amidst these challenges, our appointment-setting program in Guadalajara, Mexico, emerged as a beacon of success. Through a strategic and focused approach, our team not only weathered the storm but also thrived, driving remarkable results and exceeding …
Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness …
Voice to Visualization: Powering Actionable Insights with Voice Read More »
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