Remember the glossy flyers that used to land in your mailbox? The thick catalogs you’d flip through with a highlighter? Getting the mail used to feel exciting. Then came email. For a while, that felt magical too. Now, most of us are tuning it all out. All of us, as consumers, are overloaded. Inboxes are […]
Outbound Telesales is Back — Here’s Why Read More »
By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these
AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction Read More »
Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that
Podcast: Enhance Your Contact Center Strategy with Blendshoring Read More »
Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.
Case Study: Successful Launch of an Inbound Sales Campaign Read More »
We are proud to announce that Avantive Solutions has been selected to receive one Gold and two Bronze Stevie® Awards in the 16th annual Stevie Awards for Sales and Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations
Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service Read More »
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