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AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction

AI, All, Sales /

By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these […]

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MCC-Podcast

Podcast: Enhance Your Contact Center Strategy with Blendshoring

All, Blendshoring, Sales, Thought Leadsership /

Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that

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Inbound Sales Case Study

Case Study: Successful Launch of an Inbound Sales Campaign

All, Case Studies, Sales, Telecom /

Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.

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Gold 2022

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

All, Awards, News, Sales /

We are proud to announce that Avantive Solutions has been selected to receive one Gold and two Bronze Stevie® Awards in the 16th annual Stevie Awards for Sales and Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations

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