Artificial intelligence (AI) is already transforming how contact centers and BPO providers deliver customer experience (CX). From training and workforce optimization to quality monitoring and dialing strategies, automation is becoming part of the everyday playbook. How do leaders harness the power of AI without losing sight of the people behind every interaction? That balance was […]
AI-powered contact center training tools are changing how new hires ramp up. Your customers don’t know that an agent is just out of training. They know they want fast, competent, human help. Yet most training programs still rely on outdated methods that don’t prepare agents for the realities of live customer interactions. By 2034, Millennials,
What If Your Contact Center Agents Could Perform Like Pros in Half the Time? Read More »
Remember the glossy flyers that used to land in your mailbox? The thick catalogs you’d flip through with a highlighter? Getting the mail used to feel exciting. Then came email. For a while, that felt magical too. Now, most of us are tuning it all out. All of us, as consumers, are overloaded. Inboxes are
Outbound Telesales is Back — Here’s Why Read More »
More than 66% of U.S. households own a pet. That’s over 86 million homes where animals are treated like family. When something goes wrong with a pet product or service, emotions can run high. Whether it’s a broken smart feeder or a missing pet, fast and caring support makes all the difference. For petcare and
Why Petcare Customer Support Is Essential for Pet Owners & Businesses Read More »
We believe in celebrating our team members not just for their professional contributions to our contact center operations, but for who they are as whole people—parents, mentors, caregivers, and community members. Recently, our Guadalajara contact center teams celebrated Día del Niño (Children’s Day) a beloved tradition in Mexico that honors the joy, growth, and well-being
Celebrating Children’s Day in Guadalajara Contact Center Read More »
Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who
Why Empathy-Driven Contact Centers Deliver Better CX and Better Results Read More »
If you have call center sales experience and are ready for a fresh opportunity, Avantive Solutions is hiring in Tulsa, Oklahoma! We’re a global company with deep roots in Tulsa. Our headquarters at Eastgate Metroplex gives our team loads of natural light, a coffee station, easy public transit access, nearby dining, and even a free
Dial into Sales Success– Tulsa Contact Center Jobs! Read More »
Unexpected disasters and technical issues can strike at anytime, leaving customers stranded. A disaster recovery plan keeps your contact center running and ensures customers get help when needed. Here are the key steps to protect operations and keep customers happy: 1. Identifying Potential Risks A thorough risk assessment is the first step in building
7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity Read More »
We are deeply committed to creating a positive impact not just in business but in the communities where we work and live. Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work
Mexico City Contact Center Supports Local Organization Read More »
We’re thrilled to share that Lauren Mastrojohn, our Director of Client Success, has been honored with the Silver award for Customer Service Leader of the Year at the 19th annual Stevie® Awards for Sales & Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center,
Lauren Wins Stevie® Award for Customer Service Leader of the Year Read More »
Copyright 2025-26 © Avantive Solutions
Designed & Managed by Team Avantive
