jarvis, Author at Avantive Solutions

Celebrating Children’s Day in Guadalajara Contact Center

All, Contact Centers, Giving Back, News / jarvis

We believe in celebrating our team members not just for their professional contributions to our contact center operations, but for who they are as whole people—parents, mentors, caregivers, and community members. Recently, our Guadalajara contact center teams celebrated Día del Niño (Children’s Day) a beloved tradition in Mexico that honors the joy, growth, and well-being […]

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Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

All, Contact Centers, CX / jarvis

Why Empathy Matters in Customer Service When was the last time a customer service interaction truly stood out? It probably wasn’t just because your issue was resolved. It was because you felt heard, valued, and understood. At Avantive Solutions, we help businesses elevate their customer experience by hiring and training empathetic contact centre agents who

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Dial into Sales Success– Tulsa Contact Center Jobs!

All, Contact Centers, News / jarvis

If you have call center sales experience and are ready for a fresh opportunity, Avantive Solutions is hiring in Tulsa, Oklahoma! We’re a global company with deep roots in Tulsa. Our headquarters at Eastgate Metroplex gives our team loads of natural light, a coffee station, easy public transit access, nearby dining, and even a free

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7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

All, Contact Centers / jarvis

Unexpected disasters and technical issues can strike at anytime, leaving customers stranded. A disaster recovery plan keeps your contact center running and ensures customers get help when needed. Here are the key steps to protect operations and keep customers happy: 1. Identifying Potential Risks A thorough risk assessment is the first step in building a

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Mexico City Contact Center Supports Local Organization

All, Contact Centers, Giving Back / jarvis

We are deeply committed to creating a positive impact not just in business but in the communities where we work and live. Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work

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Lauren Wins Stevie® Award for Customer Service Leader of the Year

All, Awards / jarvis

We’re thrilled to share that Lauren Mastrojohn, our Director of Client Success, has been honored with the Silver award for Customer Service Leader of the Year at the 19th annual Stevie® Awards for Sales & Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center,

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How to Win Your Customers’ Hearts with Exceptional Service

All, CX / jarvis

February is a time for love and connection. It’s an opportunity to make customers adore your brand through exceptional customer service. From friendly conversations to seamless support, every interaction counts. Delivering great customer care builds satisfaction and loyalty. The Decline of Customer Experience and How to Fix It? Service standards have dropped, creating a chance

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Ditch your Vendor. Partner Smarter.

All, Contact Centers, CX, News / jarvis

Your contact center vendor checked the boxes, but they are now supporting your efforts. Imagine where you would be with a team that actively helped you drive growth and hit goals. It’s time to ditch your vendor and partner smarter. Your contact center vendor should be more than a service provider; they should be a

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Top CX Initiatives for 2025: Expert Advice and Insights

All, CX, Thought Leadsership / jarvis

We asked our CX teams, contact center professionals, and industry experts: “What are the top initiatives that need to be prioritized in the coming year, and how should companies prepare for them?” “Employee engagement is the main ingredient in making customer experience a competitive advantage. As we look toward 2025, customer experience leaders must recognize

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Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

All, Contact Centers, CX / jarvis

Gamification might feel like an overused buzzword nowadays, but it works! By blending competition, achievement, and recognition into everyday tasks, gamification harnesses the science of dopamine (the brain’s “feel-good” neurotransmitter) to make work more engaging and rewarding. At Avantive Solutions, we’ve seen this science in action. If you’re wondering whether gamification is still relevant, keep

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Author name: jarvis

Celebrating Children’s Day in Guadalajara Contact Center

Why Empathy-Driven Contact Centers Deliver Better CX and Better Results

Dial into Sales Success– Tulsa Contact Center Jobs!

7 Call Center Disaster Recovery Must-Haves to Ensure Business Continuity

Mexico City Contact Center Supports Local Organization

Lauren Wins Stevie® Award for Customer Service Leader of the Year

How to Win Your Customers’ Hearts with Exceptional Service

Ditch your Vendor. Partner Smarter.

Top CX Initiatives for 2025: Expert Advice and Insights

Leveling Up Your Workforce: The Power of Gamification for Employee Improvement

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