manjit, Author at Avantive Solutions

Blending Technology with Human Touch to Drive Customer Engagement

“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Tools like artificial intelligence and machine learning can help analyze customer needs, behaviors, intent, and actions but the “human touch” is still critical in providing a satisfying customer experience. In the latest issue of CIOReview, our CEO …

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Improving Customer Experience Through Digital Transformation

Resources / By manjit

The future of customer experience is here, and it’s time for brands to achieve competitive differentiation. In the latest issue of CX Insights digital magazine, we discuss how incorporating machine learning and artificial intelligence technology into your CX initiatives can help you deliver even more personalized customer experiences. “Some people hear ‘artificial intelligence’ and think …

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Staying Customer-Centric during Downturns

News / By manjit

The customer experience (CX) is a critical component of any effective business strategy and customers hold the key to a successful business in any financial climate, yet during economic downturns, CX is often sacrificed to cut costs. So right now, when experts are warning us about a global recession, how can you manage the balancing …

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Outsourcing is Booming in South Africa

News / By manjit

South Africa has become a very attractive destination for outsourcing due to its large English-speaking population, affordable labor costs, and technology. By outsourcing your business processes to overseas you can enjoy significant cost savings and high-quality work without having to invest in additional infrastructure or training costs associated with hiring local staff members. Here’s a …

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Medication Adherence: Everyone Wins with the Right Strategy

Resources / By manjit

Medication non-adherence remains a significant challenge, impacting both patient outcomes and the financial health of healthcare organizations. Avantive Solutions, under the guidance of CEO Frank Pettinato, is at the forefront of addressing this critical issue through innovative healthcare call center solutions. In a recent feature article published in Healthcare Call Center Times, Frank Pettinato outlines Avantive Solutions’ …

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Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

News / By manjit

We are proud to announce that Avantive Solutions has been selected to receive one Gold and two Bronze Stevie® Awards in the 16th annual Stevie Awards for Sales and Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations …

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