For us, Customer Service Week isn’t just a date on the calendar; it’s a celebration of the people who make exceptional customer experiences possible. Every October, contact centers around the world take time to honor the frontline teams who build trust, solve problems, and create meaningful moments with every interaction. At our global contact centers […]
Celebrating Customer Service Week at Our Global Contact Centers Read More »
Artificial intelligence (AI) is already transforming how contact centers and BPO providers deliver customer experience (CX). From training and workforce optimization to quality monitoring and dialing strategies, automation is becoming part of the everyday playbook. How do leaders harness the power of AI without losing sight of the people behind every interaction? That balance was
We believe in celebrating our team members not just for their professional contributions to our contact center operations, but for who they are as whole people—parents, mentors, caregivers, and community members. Recently, our Guadalajara contact center teams celebrated Día del Niño (Children’s Day) a beloved tradition in Mexico that honors the joy, growth, and well-being
Celebrating Children’s Day in Guadalajara Contact Center Read More »
If you have call center sales experience and are ready for a fresh opportunity, Avantive Solutions is hiring in Tulsa, Oklahoma! We’re a global company with deep roots in Tulsa. Our headquarters at Eastgate Metroplex gives our team loads of natural light, a coffee station, easy public transit access, nearby dining, and even a free
Dial into Sales Success– Tulsa Contact Center Jobs! Read More »
Your contact center vendor checked the boxes, but they are now supporting your efforts. Imagine where you would be with a team that actively helped you drive growth and hit goals. It’s time to ditch your vendor and partner smarter. Your contact center vendor should be more than a service provider; they should be a
Ditch your Vendor. Partner Smarter. Read More »
We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business! Amy’s deep expertise in artificial intelligence and machine learning has set new
Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year Read More »
We’re excited to share some big news: we’ve moved our Tulsa headquarters and contact center to an awesome new location! Our new office is just 10 minutes away from the old one and offers better amenities and perks for our employees. This strategic move will help set us up for success as we continue to
Moving to a New Home in Tulsa! Read More »
We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer
Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards Read More »
We are thrilled to announce the successful relocation of our Mexico City contact centerto its new home in the vibrant heart of Polanco, an upscale neighborhood within Ciudad de México (CDMX). This marks a significant milestone for us as we continue to ensure efficient operations and enhance our services to better serve our clients. Situated
Our New Contact Center Location in Polanco, Mexico City! Read More »
Our recent company-wide toy drive has filled us with gratitude and inspiration as we reflect on the remarkable success of this heartwarming initiative. Thanks to the steadfast efforts of our dedicated contact center teams spanning the globe, we have brought joy to the faces of children in underserved communities. In the spirit of giving back,
Global Generosity: Our International Toy Drive Read More »
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