We’re excited to share some big news: we’ve moved our Tulsa headquarters and contact center to an awesome new location! Our new office is just 10 minutes away from the old one and offers better amenities and perks for our employees. This strategic move will help set us up for success as we continue to […]
Moving to a New Home in Tulsa! Read More »
Navigating a vendor transition in your contact center can seem daunting. However, with the right partner, the process becomes a strategic opportunity for improvement. Avantive Solutions exemplified this in the pet recovery industry, where swift and compassionate customer service is paramount. This case study explores how our team coordinated a seamless transition for our client,
Case Study: Seamless Contact Center Vendor Transition with Rapid Results Read More »
By: Amy Brennan, Chief AI Officer Imagine every potential customer seamlessly connecting with the perfect call center agent, resulting in higher satisfaction and better sales outcomes. This exciting reality is made possible by advancements in technology, especially in outbound programs. Historically, lead-to-agent matching has been limited to assigning skill levels. In a sales environment, these
AI-Powered Lead-to-Agent Matching: Boosting Sales and Satisfaction Read More »
Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive
Mexico Emerges as the Premier Call Center Outsourcing Destination Read More »
We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this
Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023 Read More »
Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that
Podcast: Enhance Your Contact Center Strategy with Blendshoring Read More »
In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring Blendshoring, also known
Blendshoring: Leveraging Geographic Diversity in BPOs Read More »
Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.
Case Study: Successful Launch of an Inbound Sales Campaign Read More »
At Avantive Solutions, we’re passionate about the power of stories to bridge gaps between cultures and continents. As we celebrate World Book Day, we’re thrilled to share a glimpse into the books enjoyed by diverse team members spread across the USA, Mexico, and India. As a global and inclusive company, we believe that diversity in
World Book Day: Diverse Reads Recommended by Our Global Team Read More »
With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centers, are turning to innovative solutions such as branded calling. This blog explores the strategic concept of branded calling and its profound impact
Leveraging Branded Calling to Build Trust and Increase Customer Engagement Read More »
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