At Avantive Solutions, we’re passionate about the power of stories to bridge gaps between cultures and continents. As we celebrate World Book Day, we’re thrilled to share a glimpse into the books enjoyed by diverse team members spread across the USA, Mexico, and India. As a global and inclusive company, we believe that diversity in […]
World Book Day: Diverse Reads Recommended by Our Global Team Read More »
With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centers, are turning to innovative solutions such as branded calling. This blog explores the strategic concept of branded calling and its profound impact
Leveraging Branded Calling to Build Trust and Increase Customer Engagement Read More »
We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer
Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards Read More »
We are thrilled to announce the successful relocation of our Mexico City contact centerto its new home in the vibrant heart of Polanco, an upscale neighborhood within Ciudad de México (CDMX). This marks a significant milestone for us as we continue to ensure efficient operations and enhance our services to better serve our clients. Situated
Our New Contact Center Location in Polanco, Mexico City! Read More »
Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How
6 Key Factors to Consider When Choosing the Right BPO Partner for Your Business Read More »
At a recent Maryland State Ways and Means Committee hearing, Amy Brennan, our Chief AI Officer and COO, delivered compelling testimony on the critical role of AI in shaping the future of education and business. Her insights shed light on two significant state bills aimed at advancing AI implementation and its profound impact on various sectors.
Unlocking the Power of AI: Advancing Education and Business in Maryland Read More »
Outsourcing remains a pivotal business strategy, and India stands as a longstanding industry frontrunner. Leveraging its renowned technological prowess, highly skilled labor force, and economical offerings, India emerges as the top choice for enterprises seeking operational efficiency and heightened productivity. Statista forecasts a significant 9.96% growth in India’s BPO market over the forthcoming four years,
India’s Leading Role in Global Outsourcing Success Read More »
Our recent company-wide toy drive has filled us with gratitude and inspiration as we reflect on the remarkable success of this heartwarming initiative. Thanks to the steadfast efforts of our dedicated contact center teams spanning the globe, we have brought joy to the faces of children in underserved communities. In the spirit of giving back,
Global Generosity: Our International Toy Drive Read More »
Are you ready to take your customer engagement to the next level? Our free report, “Top 10 Contact Center Trends in 2024: Unveiling the Future of Customer Engagement,” is your guidebook to providing a future of exceptional experiences. In this sneak peek, we’ll unveil some key trends that are poised to reshape customer engagement this
Innovative Strategies for Enhanced Customer Engagement Read More »
Avantive Solutions commits to implementing and upholding top-tier security practices to ensure our clients’ data stays safe and secure. In line with this ongoing effort, we are pleased to announce the successful completion of our SOC 2 report. The examination was conducted by A-LIGN, a technology-enabled security and compliance firm trusted by more than 4,000 global organizations to
Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security Read More »
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