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Awards

Noida R&R Event

Celebrating Excellence at Noida Rewards & Recognition Event

All, Awards, Contact Centers /

We hosted our annual Rewards & Recognition Event in Noida to honor the outstanding contributions of our employees. Their expertise drives the success of our India-based Global Capability Centre (GCC), which plays a vital role in delivering world-class contact center services and back-office solutions. A Night of Celebration  The evening began with a reflection on […]

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Silver Stevie Award 2024

Amy Brennan Wins Stevie® Award for Female Thought Leader of the Year

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We are proud to share that Amy Brennan, our Chief Operations Officer and Chief AI Officer, has been honored with the Silver Stevie® Award for Female Thought Leader of the Year in Business Services at the 2024 Stevie Awards for Women in Business! Amy’s deep expertise in artificial intelligence and machine learning has set new

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Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

All, Awards, Case Studies, Telecom /

We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this

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2024 Stevie Thumbnail-min

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

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We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer

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boosting call center performance with AI

Case Study: Boosting Call Center Performance with AI

Awards, Case Studies /

We recognize the traditional perception of call centers as mere cost centers. However, armed with innovative technology, we’ve reshaped this narrative, turning these essential operations into strategic assets. Unlocking the Power of AI-Powered Speech Analytics We’ve harnessed the immense capabilities of AI-powered speech analytics to unlock invaluable insights hidden within customer-agent interactions. By diving into

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Utilizing Call Analytics

Case study: Utilizing Integrated Quality Processes to Drive Efficiency and Improve Performance

Awards, Case Studies /

Gone are the days of relying solely on manual methods for call monitoring and agent feedback. At Avantive Solutions, we recognized the need to evolve, to be “Smarter now than we were 15 minutes ago.” This led us to innovate and seek more efficient and effective solutions, ultimately resulting in significant returns on investment. The

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Bronze Winner

Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year

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We are excited to announce that Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service. Josue has been instrumental to Avantive Solutions’ expansion by helping to grow our Latin American operations and establish

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Gold 2022

Avantive Solutions Wins Three Stevie Awards for Sales and Customer Service

All, Awards, News, Sales /

We are proud to announce that Avantive Solutions has been selected to receive one Gold and two Bronze Stevie® Awards in the 16th annual Stevie Awards for Sales and Customer Service! The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations

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