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MCC-Podcast

Podcast: Enhance Your Contact Center Strategy with Blendshoring

All, Blendshoring, Sales, Thought Leadsership /

Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that […]

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Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

All, Blendshoring /

In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring  Blendshoring, also known

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Inbound Sales Case Study

Case Study: Successful Launch of an Inbound Sales Campaign

All, Case Studies, Sales, Telecom /

Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.

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Pet-Recovery

Leveraging Branded Calling to Build Trust and Increase Customer Engagement

All, Branded Calling /

With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centres, are turning to innovative solutions such as branded calling. This blog examines the strategic concept of branded calling and its profound impact

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2024 Stevie Thumbnail-min

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

All, Awards, News /

We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer

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6 Key Factors to Consider When Choosing the Right BPO Partner for Your Business

All, Contact Centers /

Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How

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Amy Bernan in Meryland

Unlocking the Power of AI: Advancing Education and Business in Maryland

AI, All, Thought Leadsership /

At a recent Maryland State Ways and Means Committee hearing, Amy Brennan, our Chief AI Officer and COO, delivered compelling testimony on the critical role of AI in shaping the future of education and business. Her insights shed light on two significant state bills aimed at advancing AI implementation and its profound impact on various sectors.

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India Business Investment

India’s Leading Role in Global Outsourcing Success

All, Contact Centers, India /

Outsourcing remains a pivotal business strategy, and India stands as a longstanding industry frontrunner. Leveraging its renowned technological prowess, highly skilled labor force, and economical offerings, India emerges as the top choice for enterprises seeking operational efficiency and heightened productivity. Statista forecasts a significant 9.96% growth in India’s BPO market over the forthcoming four years,

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