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Mexico Emerges as the Premier Call Center Outsourcing Destination

All, Blendshoring, Contact Centers /

Mexico is swiftly emerging as a premier destination for outsourcing services. Its strategic location provides significant logistical advantages for companies seeking to optimize their operations. Additionally, Mexico boasts a bicultural talent pool fluent in both English and Spanish, enabling seamless communication with a diverse range of clients. The country’s favorable business climate, characterized by competitive […]

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Avantive Solutions Wins Prestigious Top Sales MVP Award for 2023

All, Awards, Case Studies, Telecom /

We are thrilled to announce that Avantive Solutions has been honored with the prestigious Top Sales MVP Award for 2023 by one of our esteemed Fortune 500 clients. This significant recognition highlights the hard work our teams have invested in the partnership and underscores our excellence in the contact center and sales industry. Achieving this

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MCC-Podcast

Podcast: Enhance Your Contact Center Strategy with Blendshoring

All, Blendshoring, Sales, Thought Leadsership /

Staying ahead of the curve requires continually exploring and adopting innovative strategies. You might be familiar with onshore, offshore, and nearshore contact centers, but have you heard of blendshoring? Michael Ferrari on the My Curious Colleague Podcast Michael Ferrari recently joined Denise Venneri on the My Curious Colleague Podcast to discuss an innovative approach that

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Blendshoring

Blendshoring: Leveraging Geographic Diversity in BPOs

All, Blendshoring /

In today’s interconnected world, where technology has erased traditional boundaries, businesses are exploring new avenues to optimize their operations. One such strategy gaining traction is blendshoring, a dynamic approach that combines the advantages of offshore, nearshore, and onshore outsourcing to create a diverse and resilient business model. Unlocking the Potential of Blendshoring  Blendshoring, also known

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Inbound Sales Case Study

Case Study: Successful Launch of an Inbound Sales Campaign

All, Case Studies, Sales, Telecom /

Launching an effective inbound sales campaign requires meticulous planning, strategic execution, and adaptability to overcome various challenges. Avantive Solutions navigated such a journey, successfully transitioning a Business to Consumer (B2C) inbound sales program within a tight six-week timeframe. Let’s dive into how we achieved this feat, surpassed client expectations, and opened doors to further collaboration.

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Pet-Recovery

Leveraging Branded Calling to Build Trust and Increase Customer Engagement

All, Branded Calling /

With the rise of spam calls and fraudulent activities, consumers have become wary of picking up calls from unknown numbers. To tackle this challenge, businesses, especially those operating in BPOs and contact centres, are turning to innovative solutions such as branded calling. This blog examines the strategic concept of branded calling and its profound impact

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2024 Stevie Thumbnail-min

Customer Service Excellence: Avantive Solutions Wins Two Stevie Awards

All, Awards, News /

We’re thrilled to announce that our outstanding team members have been honored at the prestigious 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari, our Chief Customer Officer, and Bill Ferris, our Director of Training, have both received well-deserved recognition for their exceptional contributions to customer service excellence. Michael Ferrari, our Chief Customer

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6 Key Factors to Consider When Choosing the Right BPO Partner for Your Business

All, Contact Centers /

Are you considering outsourcing your customer support or sales operations to a BPO (Business Process Outsourcing) partner? Selecting the right BPO partner can significantly impact your organization’s success. According to recent studies, businesses that outsource to BPO providers can achieve cost savings of up to 60% while experiencing improved operational efficiency and customer satisfaction. How

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