Are you ready to take your customer engagement to the next level? Our free report, “Top 10 Contact Center Trends in 2024: Unveiling the Future of Customer Engagement,” is your guidebook to providing a future of exceptional experiences. In this sneak peek, we’ll unveil some key trends that are poised to reshape customer engagement this […]
Innovative Strategies for Enhanced Customer Engagement Read More »
Avantive Solutions commits to implementing and upholding top-tier security practices to ensure our clients’ data stays safe and secure. In line with this ongoing effort, we are pleased to announce the successful completion of our SOC 2 report. The examination was conducted by A-LIGN, a technology-enabled security and compliance firm trusted by more than 4,000 global organizations to
Avantive Solutions Successfully Completes a SOC 2 Assessment to Further Data Security Read More »
In a move that underscores our dedication to innovation, Avantive Solutions proudly announces the appointment of Amy Brennan as the company’s first Chief Artificial Intelligence Officer (CAIO.) Amy’s new role is pivotal in recognizing the transformative power of AI in the contact center space, emphasizing our commitment to reshaping customer experience and strategic sales. Artificial
At Avantive Solutions, we believe in the power of collective action and unity; bringing together our global teams to make a positive impact on the world. In the spirit of giving back, we recently embarked on a company-wide initiative called “Paws & Purpose,” connecting our global teams through a shared commitment to animal welfare. Our team in Guadalajara
Avantive Solutions’ Global Commitment to Animal Welfare Read More »
Discover valuable insights on branded calling in a recent Telecom Reseller Podcast episode featuring Avantive Solutions CEO, Frank Pettinato. Frank and Doug Green discuss the misconceptions surrounding branded calling, emphasizing strategic decision-making and careful consideration for maximum ROI and customer impact. Learn how to transform your customer communication into a seamless, engaging experience by understanding
Decoding Branded Calling with Telecom Reseller Read More »
Imagine your business’s name and logo displayed prominently on your customer’s caller ID, creating an instant connection, and building trust from the first ring. Since the introduction of branded calling, the popular market theory has been that giving more info through branded calls would make customers more likely to answer and/or interact with the brand
Case Study: Branded Calling Strategy in the Customer Journey Read More »
Our very own CEO, Frank Pettinato, is headed to PACE ACX in Charlotte and teaming up with industry expert Rebekah Johnson, Founder & CEO of Numeracle, for the Customer Engagement breakout session “To Brand or Not to Brand: Integrating a Branding Strategy Without Breaking the Bank.” Branded calling, an innovative technology allowing caller name, logo, and custom
Exploring Branded Calling Strategies at PACE ACX Read More »
We’re thrilled to share the heartwarming success of our recent employee donations at McAuliffe Elementary in Tulsa. Teaming up with RealPurpose.org, our collective efforts have made a significant difference in the lives of students and staff. Our employees generously provided individual supply donations, from notebooks to art supplies, addressing immediate needs and fostering a supportive learning
Employee Donations Empower McAuliffe Elementary in Tulsa Read More »
The automotive industry experienced a turbulent period from 2021 to 2023, marked by declining sales and economic uncertainties. However, amidst these challenges, our appointment-setting program in Guadalajara, Mexico, emerged as a beacon of success. Through a strategic and focused approach, our team not only weathered the storm but also thrived, driving remarkable results and exceeding
Revving Up Success Use Case Read More »
Voice analytics goes beyond generating data outputs. It possesses the power to revolutionize operational efficiency, uncover the secrets to elevated customer satisfaction, and create unparalleled personalized experiences. At the core of this revolution is the synergy of three pivotal elements: Data Visualization, Actionable Insights, and Voice Technology. By seamlessly integrating these components, organizations can harness
Voice to Visualization: Powering Actionable Insights with Voice Read More »
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