In this Tuesday Talks podcast, Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato, explore insights from the 2023 Call & Contact Center Expo to uncover the impact of call blocking and labeling and enhance outreach strategies through transformative Master Class sessions on identity management, number reputation solutions, and best […]
Podcast: Optimizing Call Center Dialing Strategies Read More »
In today’s competitive economy, organizations can have a hard time finding the right quantity of talent with the right expertise to support their evolving customer experience and sales initiatives. Outsourcing has become a critical strategy for solving this talent gap and expanding operations to improve the bottom line and enhance the customer experience. In this
The Global Guide to Outsourcing Read More »
Empower your team with an industry-tested set of best practices to improve customer-centric outreach and engage with your called parties most successfully. Numeracle’s VP of Trust Solutions, Sarah Delphey, and CEO of Avantive Solutions, Frank Pettinato discuss how to manage your calling identity, protect numbers from spam and scam labeling, maximize dialing attempts, customize outreach
Masterclass: Best Practices for Dialing Strategies, Contact Strategy, & Campaign Read More »
“Best Practices for Dialing Strategies, Contact Strategy, & Campaign” masterclasses will be presented by the team from Numeracle and Avantive Solutions at Call & Contact Center Expo on Wednesday, April 26 and Thursday, April 27, 2023, at 1pm in Booth #10048, directly across from Numeracle Booth #10054.Registration to attend the live courses is available at: https://www.numeracle.com/master-classes.
Call Contact Center Expo Read More »
Chief Product Officer, Anis Jaffer, will be joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology behind Rich Call Data and how it contributes to a brand’s presence and identity. They will explore how it is currently rolling out and the learned lessons to expect with its implementation. Read More
Utilizing Rich Call Data to Present Brand Identity Read More »
Join host Craig Sell for the latest PACE Community Insight: Rich Call Data (RCD)Technology. Frank Pettinato, Chief Executive Officer of Avantive Solutions and Rebekah Johnson, Founder and CEO of Numeracle, discuss how businesses can leverage Rich Call Data technology to display a brand name and logo to their customers. We cover the bases from what
Community Insight- RCD Technology Read More »
“By focusing on essential behaviors, celebrating positive behaviors and holding employees accountable, you encourage your employees to rise to meet expectations and, in turn, drive your business forward.” read the latest article on Forbes.com by Avantive Solutions CEO Frank Pettinato. Read More
Forbes.com: “Celebrate More, Tolerate Less” Read More »
Avantive and Numeracle conducted a joint case study to test the efficacy of adding brand name, logo, and call reason to outbound calls, finding several potential benefits for both consumers and businesses. Read More
Avantive Solutions and Numeracle Release Branded Calling Case Study Read More »
We are excited to announce that Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service. Josue has been instrumental to Avantive Solutions’ expansion by helping to grow our Latin American operations and establish
Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year Read More »
Our CEO Frank Pettinato sat down with Christa Heibel of CH Consulting Group to discuss the latest industry trends and how Avantive Solutions is using artificial intelligence to assist our agents, machine learning to improve performance, automated chatbots for efficient recruiting, and outbound expertise to improve medication adherence. Watch the video to learn more about our innovative
CEO Frank Pettinato: Guest on Contact Center Conversation Read More »
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