Our CEO, Frank Pettinato, published an article with Forbes Business Council about building a strong company culture through accountability and recognition. Inspired by executive coach Harvey Goldberg’s belief that company culture grows in the gap between what you expect and what you tolerate, Frank outlines four practical steps leaders can take to close that gap […]
Numeracle™ Inc., the pioneer of Verified Identity™ for communications, and Avantive Solutions, a global business process outsourcing (BPO) provider specialising in innovative customer experience (CX) and strategic sales, conducted a joint case study titled “Branded Calling Using Rich Call Data (RCD).” Together, they present results of multiple branded calling campaigns, showcasing the return on investment
We are excited to announce that Josue Ceron, General Manager, Latin America, has been awarded the Bronze Stevie® Award for Contact Center Leader of the Year in the 17th annual Stevie Awards for Sales & Customer Service. Josue has been instrumental to Avantive Solutions’ expansion by helping to grow our Latin American operations and establish
Avantive Solutions’ Josue Ceron Named Contact Center Leader of the Year Read More »
Our CEO Frank Pettinato sat down with Christa Heibel of CH Consulting Group to discuss the latest industry trends and how Avantive Solutions is using artificial intelligence to assist our agents, machine learning to improve performance, automated chatbots for efficient recruiting, and outbound expertise to improve medication adherence. Watch the video to learn more about our innovative
CEO Frank Pettinato: Guest on Contact Center Conversation Read More »
We are happy to announce that seasoned HR leader Julie Via has joined our Avantive Solutions team as Senior Human Resources Director at our corporate headquarters in Tulsa, Oklahoma. Julie comes to Avantive with more than 20 years of human resources (HR) experience as a strategic business partner to executive teams and business unit managers.
Avantive Solutions Welcomes New Senior Human Resources Director Read More »
“The right blend of technology and human element is the key to optimizing customer experience.” – Frank Pettinato Tools like artificial intelligence and machine learning can help analyze customer needs, behaviors, intent, and actions but the “human touch” is still critical in providing a satisfying customer experience. In the latest issue of CIOReview, our CEO
Blending Technology with Human Touch to Drive Customer Engagement Read More »
The future of customer experience is here, and it’s time for brands to achieve competitive differentiation. In the latest issue of CX Insights digital magazine, we discuss how incorporating machine learning and artificial intelligence technology into your CX initiatives can help you deliver even more personalized customer experiences. “Some people hear ‘artificial intelligence’ and think
Improving Customer Experience Through Digital Transformation Read More »
The customer experience (CX) is a critical component of any effective business strategy and customers hold the key to a successful business in any financial climate, yet during economic downturns, CX is often sacrificed to cut costs. So right now, when experts are warning us about a global recession, how can you manage the balancing
Staying Customer-Centric during Downturns Read More »
South Africa has become a very attractive destination for outsourcing due to its large English-speaking population, affordable labor costs, and technology. By outsourcing your business processes to overseas you can enjoy significant cost savings and high-quality work without having to invest in additional infrastructure or training costs associated with hiring local staff members. Here’s a
Outsourcing is Booming in South Africa Read More »
Medication non-adherence remains a significant challenge, impacting both patient outcomes and the financial health of healthcare organizations. Avantive Solutions, under the guidance of CEO Frank Pettinato, is at the forefront of addressing this critical issue through innovative healthcare call center solutions. In a recent feature article published in Healthcare Call Center Times, Frank Pettinato outlines Avantive Solutions’
Medication Adherence: Everyone Wins with the Right Strategy Read More »
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